Location(s): United States; Massachusetts; Marlborough
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: To provide outstanding customer service to our customers, overseas distributors and subsidiaries. Ensuring compliance at all times
Essential Responsibilities: Essential Responsibilities • Provide an excellent service for end customers; distributers & subsidiaries, as applicable. • Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service. • Work collaboratively with other GE departments for dispute resolution. • Establish close relationships with customers and commercial partners to gain their trust. • Respond to customer queries in a timely and professional manner. • Develop solid product knowledge and a strong understanding of the Supply Chain. • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service. • Build effective relationships with other departments to understand impact to customers and service levels. • Provide knowledge and accurate information to customers. • Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.
Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualifications/Requirements: 1. Proven experience in customer service normally including at least 1 year of prior experience in customer service. 2. Outstanding communication skills, both written and oral. 3. Competent with Excel and Word 4. Ability to manage self and tasks a proactive manner 5. Excellent organizational and administrative skills 6. Attention to detail. 7. A calm and analytical approach to problem solving. 8. Ability to communicate using local language and additional languages if role requires.
Desired Characteristics: 1. Experience with managing multiple projects. 2. Ability to work in a cross-functional cross-country team environment. 3. Willingness to work as part of a team, and drive/progress individual projects. 4. Oracle ERP knowledge. 5. Fluency in additional language if working in a country that uses such a local language
Locations: United States; Massachusetts; Marlborough
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