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Lead Field Service Engineer - GE Additive

  • GE Aviation
  • Experienced
  • Posted 5/8/2017 3:34:21 PM
  • 2904221
  • Job Function: Services
  • Business Segment: Aviation Additive
Location(s): United States; Ohio; West Chester, Remote


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The GE Additive Field Service Engineer will provide leadership, technical direction, and assistance to the customer, in the operation, inspection, maintenance, and repair of GE Additive/Concept Laser 3D Printers. You will interface with all levels of customer and Company organizations, provide on-site assessment of activities to anticipate problems, trends, and customer climate change, and provide complete reporting of customer problems, failures, and trends.

Essential Responsibilities:
In addition, the Field Service Engineer will:

  • Provide installation, service, and technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of GE Additive/Concept Laser 3D printers and associated equipment, including the use and proper interpretation of data and technical instructions.
  • Provide communication to the business regarding all 3D Printer involved activities/problems through complete, accurate, and timely reports. Reporting also includes significant marketing intelligence and sales opportunities for both 3D Printers and support.
  • Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules.
  • Review, analyze, report, and make recommendations regarding reported 3D Printer malfunctions to ensure a continuous reduction of disruptions for customers.
  • Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements.
  • Review effectiveness of maintenance actions in order to identify training needs.
  • Maintain awareness of program and project changes.
  • Provide customer insight and training as necessary for future product line support.
  • Utilize data and analytics to influence positive outcomes for customers.
  • Communicate with all levels of customer personnel to ensure effective support of the product.
  • Support Additive Field Service process improvements as required.
  • Engage with Technical Support teams in the US, Germany and other Field Service representatives located globally.
  • Support GE Additive / Concept Laser marketing and sales teams for customized projects, training, exhibits, trade shows and other corporate activities.

    Qualifications/Requirements:
    Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services). Minimum of 3 additional years of experience in Customer Service Management.

    Desired Characteristics:
  • Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position).
  • Minimum of 3 years in a field service or customer facing engineering role

    Locations: United States; Ohio; West Chester, Remote

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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