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Field Service Representative - St. Thomas

  • GE Power
  • Experienced
  • Posted 5/8/2017 3:35:20 PM
  • 2892424
  • Job Function: Services
  • Business Segment: Power Water & Process Technologies
Location(s): U.S. Virgin Islands; Saint Thomas

About Us:

    GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

    The Field Service Representative (FSR) performs B.O.O. (Build, Own, and Operate) field operation, maintenance and repairs of seawater reverse osmosis, wastewater membrane bioreactor, and other water purification equipment and applications. Handles administrative duties including customer invoicing, local vendor payments, local business requirements, etc.

Essential Responsibilities:

  • •Utilize the proper procedures and equipment when handling chemicals. Examples of chemicals handled: HCl, NaOH, H2SO4, N2H4, Al2 (SO4) 3, O3, etc
  • •Consultant with customer management and technical counterparts including communications with other FSRs, Field managers, Environmental Health and Safety, sales, engineering, logistics, outside contractors and plant operators regarding equipment and operations regularly.
  • •Perform water analysis and collect samples for preparation, labeling and shipment to designated laboratory for analysis
  • •Perform daily testing that may include NTU, Hardness, Chlorine, pH, CO2, O2, SDI, TOC, Na, Conductivity, Silica, in addition to various other site-specific testing requirements
  • •Conduct preventative maintenance and calibrate equipment per established process
  • •Monitor equipment performance and operation.
  • •Transfer data to Microsoft spreadsheets, make trending graphs, calculate equipment run length and throughput, interpret data and make necessary adjustments, notify appropriate personnel when changes are made, upload information into a common libraries, etc
  • •Maintain monthly reports (charts / graphs), monthly Safety audits, daily and/or weekly reports,
  • •Writing work procedures, Job Safety Analysis, maintenance/repair schedules.
  • •Maintain inventory of spare parts and adequate supply of chemicals and replacement parts. Must have the ability to track usage, anticipate peek needs and balance inventory levels including inventory reconciliation and reordering.
  • •Ensure compliance of volume and quality per the customer’s contract specifications.
  • •Utilize digital tools including SAP, InSight, ServiceMax and SmartSheet, etc.
  • •Handle administrative tasks including customer invoicing, vendor payments, local business requirements, parts ordering, logistics, etc.

  • •Other Duties may include:
  • •Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels
  • •Be able to read and understand Process Flow Diagram (PFDs) and Piping and Instrumentation Drawing (P&IDs)
  • •Participate in on-site project management (start-up and commissioning), troubleshooting, Clean In Place, PVC repair, cut / glue up to, but not limited to 12" PVC, valve change outs, backwashing, air scrubbing, sluicing, chemical drum / tote change outs, filter bag and cartridge filter replacements, RO membrane replacements, basic electrical troubleshooting, etc.


  • •High School Diploma / GED / Home School Certification OR international equivalent to High School Diploma with a minimum
  • •2 years of work experience in the water industry or in a related field
  • •Or 4 years training (college, military, vocational/technical school).

  • •Proficiency in the Microsoft Office Suite (Power Point, Word, Excel) and ability to learn company and site specific computer applications.
  • •Ability and willingness to travel up to 30% of the time
  • •Ability and willingness frequent lifting and other manual work
  • •Ability and willingness to be on-call, responding to customer/plant needs on off hours
  • •To the extent that you are applying for a position that requires you to operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record.
  • •Ability to gain access and maintain access to a facility per customer requirements.

Desired Characteristics:

  • •At least 2 years Field Service experience – in Water or related field.
  • •College or Technical / Trade School Degree in Engineering / Technical field and / or equivalent work experience in the industry
  • •Has familiarity with water treatment processes and applications
  • •Has strong communication (written and oral)
  • •Has strong interpersonal skills
  • •Is customer focused; customer service and results oriented
  • •Has strong analytical skills and Business Acumen
  • •Is a team player
  • •Takes initiative
  • •PLEASE NOTE: St. Thomas is the preferred location, however other locations may be considered

Locations: U.S. Virgin Islands; Saint Thomas
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