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Lead Services Specialist - Customer Support Engineering

  • GE Power
  • Experienced
  • Posted 5/8/2017 3:36:47 PM
  • 2888403
  • Job Function: Services
  • Business Segment: Power Power Services
Location(s): Indonesia; Surabaya

About Us:
About Us:

GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. GE operates in over 160 countries and employs more than 300,000 people worldwide, finding solutions in energy, health and home, transportation and finance to build, power, move and cure the world. Not just imagining. Doing.

Business Overview:

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. Stay connected with us. Join our Talent Community!

Role Summary:
Job Overview:
The Plant Maintenance Specialist will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation assets.

Essential Responsibilities:
Essential Responsibilities:
The Plant Maintenance Specialist must leverage industry experience, power generation knowledge, software know-how, and customer satisfaction skills to deliver plant and organization improvement plans using world class predictive analytics and monitoring solutions.

In this role, you will:
• Quickly learn and understand engineering processes related to power generation.
• Quickly master cutting edge predictive analytics software and tools.
• Deftly manage customer expectations and satisfaction for customer.
• Deliver savings to your customer in the form of improved reliability and efficiency

Basic Qualifications:
• Bachelor's Degree in Engineering or MBA from an accredited college or university
• Industry background in plant control systems
• Strong computer skills with analytic and presentation tools
• Demonstrated ability to develop strategic vision and execute strategic plans
• Prior experience working with customers who are adopting new software to run their operations
• Prior experience working with organizational change management initiatives
• Strong project management skills and analytical skills
• Strong interpersonal and leadership skills
• Software oriented with the ability to quickly learn new technologies.

• 10 or more years in power generation industry, including coal plant operation and maintenance
• Experience with multiple Power Generation OEM technologies
• Experience with multiple aspects of the energy value chain
• 10 years in plant/fleet operations, plant system design, and/or fleet support roles
• Ability to travel 50% of the time
• Fluent in Bahasa and English language

Technical Expertise:
• Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.
• Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management. Defines quality requirements.
• Modifies processes to simplify.
• Has demonstrable expertise and understanding of multiple plant designs. Leads team in solution design. Knows best practices which result in higher adoption of solutions based on product capabilities. Ability to communicate solution capabilities internally and in customer facing situations. Understands local challenges and develops mitigation strategies for functionality gaps.
• Demonstrates ability to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function; Can be utilized to problem solving at customer sites as the GE representative

Eligibility Requirements:
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
• Must be willing to travel 50 %
• Must be in Indonesia

Desired Characteristics:
Desired Characteristics:

Business Acumen:
• Serves as a coach/mentor to others on best practices for project delivery and execution; Acts as advisor to others in customer satisfaction; focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.
• Teaches others how to design and conduct a thorough client needs analysis and collect VOC data; Uses available client data to proactively identify possible needs before they are expressed by client; Can use advanced data analysis techniques to synthesize and act on information.
• Pioneers how our technology solves customer problems from a technology and business perspective. Knowledge of processes & tools critical to domain operations (e.g., regulations, standards, principles, etc.). Has practical hands on experience as well as academic knowledge on the subject.

• Proactively identifies and removes project obstacles or barriers on behalf of the team; Able to navigate accountability in a matrixed organization; Communicates and demonstrates a shared sense of purpose.
• Demonstrated ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome.
• Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
• Able to adjust information (e.g. level of complexity) and story to align with audience; Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary.

Personal Attributes:
• Influences and energizes others toward the common vision and goal; Able to maintain excitement for a process and drive new directions of meeting a goal in the face of unfavorable odds and setbacks.
• Demonstrates integrity and trustworthiness; Remains at ease in ambiguous work situations and is open to change; Contributes to an environment where teams are encouraged to reach beyond themselves and connect across constituent groups.
• Fosters a strong working relationship with customer in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective.

Locations: Indonesia; Surabaya
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