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Dutch Speaking Order Management Specialist

  • GE Global Operations
  • Experienced
  • Posted 5/8/2017 3:37:02 PM
  • 2900896
  • Job Function: Services
  • Business Segment: Global Operations EUR & RCIS
Location(s): Hungary; Budapest


About Us:
GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace. We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.

Role Summary:
The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle.

Essential Responsibilities:

    From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).
  • Provide high standard order management to support to business stakeholders
  • Have key account alignment with full ownership
  • Cooperate with customers (both existing and prospective), distributors
  • Manage customer orders
  • Solve incoming queries from customers and sales representatives
  • Be the first point of contact for the customers regarding status update of the order
  • Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
  • Manage purchase orders, create and make corrections in customer invoices
  • Handle customer complaints using the appropriate tools
  • Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
  • Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
  • Understand and fulfill all regulations of the internal policies of the company


Qualifications/Requirements:

  • University or Colleague degree
  • Advanced level of the language of the supported region and English skills
  • Some working experience in customer service
  • Effective and professional verbal and written communication – both with internal and external customers
  • Solid critical thinking, ability to act as a gatekeeper
  • Ability to overview complex processes
  • Ability to work with remote teams
  • Customer service attitude
  • Capability to overcome obstacles
  • Logical thinking, analytical mindset
  • Reporting skills
  • Proficient IT skills including Excel and Outlook


Desired Characteristics:

  • At least one additional European languages (other than Hungarian)
  • Solid SAP knowledge and experience as a user
  • Experience in order management


Locations: Hungary; Budapest
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