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Process Improvement Specialist

  • Current & GE Lighting
  • Experienced
  • Posted 5/8/2017 3:38:29 PM
  • 2899141
  • Job Function: Services
  • Business Segment: Current & Lighting GE Lighting
Location(s): Hungary; Budapest


About Us:
At GE Lighting, we’re leading a global lighting revolution. Developing innovative energy-efficient lighting products, systems, and solutions for today and the future, GE Lighting teams around the world are dedicated to change the way people light and think about their world. Connected to lighting systems we also create hardware and software solutions that makes our environment – cities, offices, retail spaces, homes and many other application fields – more intelligent and advancing the industries critical to the world we live in. It’s about making the world better. Visit www.JoinGELighting.com to learn more about being part of the GE Lighting team.

Essential Responsibilities:

  • Identify pro-actively the Customer Service improvement focus areas and raise it to the Lead Project Operations Expert and all other CSC team leaders
  • Present ideas, thoughts, and projects to the CSC team to get support on projects and serve as a recognized expert for process focus areas
  • Improve systems and processes to support the Customer Service Teams and meet the needs of customer service implementation and associated training for process change where required
  • Establish common Customer Service processes
  • Become a supporter of existing Customer Service tools


Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college
  • Knowledge of Order-to-Remittance (OTR)
  • Experience in SAP and Saleasforce.com usage
  • Change agent with credibility and influence in the organization
  • Ability to perform in a team environment, strong interpersonal skills
  • Positive attitude and confidence in working with stakeholders, self-motivated individual who can work in a fast paced environment
  • Excellent oral and written communication skills, fluency in English
  • Detail oriented with superior organizational skills
  • Some experience at Commercial Services roles


Locations: Hungary; Budapest
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