Business Segment: Energy Connections Power Conversion
Location(s): United States; Illinois, Indiana, Pennsylvania; Pittsburgh and Chicago
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
GE’s Power Conversion business applies the science and systems of power conversion to help drive the electrification of the world’s energy infrastructure by designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. Serving specialized sectors such as energy, marine, oil and gas, renewables and industry, through customized solutions and advanced technologies, GE Power Conversion partners with customers to maximize efficiency. To learn more, please visit: www.gepowerconversion.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Senior Fleet Manager will serve as the primary point of contact with specific critical customers to drive resolution of customer issues. and drive customer satisfaction, revenue and On Time Delivery (OTD) for their customers. He/she will manage claims for new units, full service agreements, operations support agreements, and end of warranty closures to strict guidelines.
Essential Responsibilities: As the Senior Fleet Manager, you will:
Act as NA services leader for SAP project
Understand needs of regional services team, assure systems designed accordingly
Become domain “expert” for the regional team, leading education and compliance with SAP processes
Partner with cross-functional leaders to drive the right actions and provide prompt resolution to customer issues
Be a self-motivated team player who can drive cross functional teams and communicate the results effectively to customers
Understand the customer’s organization, assets, and installed base
Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services provided by GE
Manage internal issues through Sales, Engineering, Manufacturing, and Services to provide prompt quality service to customers
Log and track service issues, visit assets to troubleshoot, or support major upgrades, as required
Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products
Manage, develop, and lead customer facing initiatives to deliver the best possible customer service
Be responsible for overseeing that warranty and service obligations are met, including; timely delivery, quality, compliance with contract scope, and expected profitability of the service order
Develop enduring and faithful customer relationships, while improving project profitability
Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting risks and promptly driving other departments in solving issues which affect the customer
Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action
Lead and support Book & Bill Growth
Lead and Support Customer Relations
Work with customers in Northeast and Midwest
Bachelor’s Degree from an accredited university or college or equivalent experience
Minimum of 5 years of industry experience
Ability and willingness to travel up to 20% of the time, as required
Bachelor’s or Master's Degree in Engineering
Background in a customer facing Service Delivery or Project Management position, within a Service environment
Proven Renewable Energy or LV Drives industry experience, with technical knowledge of power conversion products (inverters, power plant controls, grid integration, SCADA, and remote monitoring and diagnostics)
Ability to establish and maintain long-term relationships with clients
Ability to learn and follow defined departmental policies, procedures, and practices
Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
Highly developed presentation skills and ability to develop clear slides using MS PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Ability to interact and communicate with internal customers (Internal customers may include; Sales, Service, Manufacturing, Engineering, and Management personnel)
Ability to prioritize workload and shift work activities in order to meet business needs and department goals
Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis
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Locations: United States; Illinois, Indiana, Pennsylvania; Pittsburgh and Chicago
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