Location(s): United States; Georgia; Alpharetta, Atlanta
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Digitla Operations Center Engineer will lead technical issues worked in the command center and drive those issues to resolution. As a member of the Command Center team this role is focused on our most critical incidents. In this role the successful candidate must be able to work in a high pressure, heavily matrixed organization of system, infrastructure, and operations support staff to deliver highly available systems and services globally to GE Businesses
End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
Maintain control, ownership and operational authority of an outage triage during high pressure situations
Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
Provide timely and concise updates to incident records and incident
Ensure timely engagement of essential technical support teams/personnel
Provide updates and escalate to various levels of management according to process
Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
Maintain operational process consistency across IT technologies
Perform ITIL analysis and apply ITIL best practices
Bachelor's Degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and equivalent years of IT experience or equivalent military experience / training.
Minimum 3 years of Networking (WAN/LAN) experience or
Minimum 3 years of Compute experience
3 years of command center / NOC experience.
Experience as an incident manager for the enterprise infrastructure
Working knowledge of ITIL or structured incident management and infrastructure support processes
Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership
Broad understanding of IT Infrastructure; experience as an infrastructure support technical resource
Locations: United States; Georgia; Alpharetta, Atlanta
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