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Role Summary: The Services Operations & Training Manager is responsible to maintain the operating standards for the five segments of the field services businesses and drive continuous improvement to the business’ ability to execute. This position is responsible for staffing, planning and training a GE and variable work force of approximately 200 people, including long term planning for business headcount and resource needs, oversight of vendor cost, performance, relationship and diversity.
Essential Responsibilities: In the role of Services Operations & Training Manager you will:
Maintain operational standards across the Digital Solutions for field and shop execution
Ensure all assignments are staffed with trained and qualified individuals
Own long-term planning for field service and shop headcount and resource needs
Coordinate with Services Business Leaders to develop strategy and provide oversight of variable workforce providers
Drive continuous services operational improvement through use of LAWO, IT Simplification, New Technology implementation
Bachelor’s Degree in Engineering from an accredited college or university
Minimum 5 years of experience in a maintenance operations or field services team leadership role
Ability and willingness to obtain or possess a passport
Ability and willingness to travel as needed to support field services operations
Strong decision making skills
Self-starter and highly organized administrative skills
Six Sigma Green Belt training is preferred
Field Engineering Program (FEP) graduate preferred (GE Employees only)
Knowledge of GE systems products, services, and processes including ServiceMax or other staffing programs
Strong oral and written communication skills
Strong interpersonal and leadership skills
Previous staffing and/or training experience
GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas!
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