GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for helping lead the delivery of UX research, you will work to conduct primary research, exploring user behaviors and motivations, and working with teams of Product Strategists, Product Managers, Designers, Engineers, and customers to develop Oil & Gas digital applications. These applications feature in-depth data visualization, complex physics models, and geographic information systems (GIS) that enable customers to visualize, question, analyze, and interpret data
We need someone that thoroughly enjoys working with customers, engineering, design and development teams, educating them on the advantages of incorporating well executed research findings. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations and most importantly, your job as a researcher is to study users and customer organizations to help the UX, product management, and development team members understand what will make an intuitive, accessible, informative—and actionable product.
In this role, you will:
Organize and lead kick-off discovery meetings
Be responsible for designing, conducting, analyzing, and presenting user research, in a fast-paced software development environment, from early strategic direction through post-release validation
Employ a wide range of qualitative and quantitative research methods including contextual inquiry, participatory design, and formative and summative usability studies
Lead all phases of research studies including preparation, scheduling and test script development
Lead research projects with cross-functional stakeholders including designers and engineers, ensuring that all stakeholders are thoroughly briefed on insights
Work closely with engineering and business analysts to work through both business and user requirements, then translating final requirements to the design
Work with minimal supervision on multiple concurrent projects with multi-disciplinary teams
Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in “STEM” Majors (Science, Technology, Engineering, and Math)
A minimum of 5+ years of professional experience in User Experience Research.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel 20%
Must be willing to work out of an office located in San Ramon, CA
First and foremost, applicants should be awesome, empathic design thinkers who can engage in an end-to-end experience, from vision to production
Must be able to engage effectively with highly technical, scientific colleagues and employees of customer organizations from highly diverse backgrounds
Experience with UX design in an Agile development process
Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, and stakeholders
Strong analytical skills to critically evaluate information, reconcile conflicts, synthesize low-level information at a higher level and distinguish user requests from true needs and solution ideas from requirements
Effective problem-solving and issue resolution capabilities
Strong communication skills (oral, written, summary commentary, etc.), including the ability to build relationships and effectively communicate and influence across all organizational levels
Operates with a high degree of autonomy and accountability
No-fear around new technology, equipment and navigating the internal systems of a very large company
Demonstrated ability to help setup toolbox of research methods / software for conducting user studies
Demonstrates the initiative to explore research technology solutions and approaches to solving problems
Skilled in breaking down problems, documenting problem statements and estimating efforts
Demonstrates awareness about industry best practices and trends
Ability to takes ownership of research projects from inception to completion including reporting and communication of results
Continuously measures deliverables of self and team against scheduled commitments.
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