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Staff UX Design Researcher

  • GE Oil & Gas
  • Experienced
  • Posted 5/8/2017 3:42:19 PM
  • 2852016
  • Job Function: Digital Technology
  • Business Segment: Oil & Gas Digital
Location(s): United States; California; San Ramon


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Responsible for helping lead the delivery of UX research, you will work to conduct primary research, exploring user behaviors and motivations, and working with teams of Product Strategists, Product Managers, Designers, Engineers, and customers to develop Oil & Gas digital applications. These applications feature in-depth data visualization, complex physics models, and geographic information systems (GIS) that enable customers to visualize, question, analyze, and interpret data

Essential Responsibilities:

We need someone that thoroughly enjoys working with customers, engineering, design and development teams, educating them on the advantages of incorporating well executed research findings. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations and most importantly, your job as a researcher is to study users and customer organizations to help the UX, product management, and development team members understand what will make an intuitive, accessible, informative—and actionable product.

In this role, you will:

  • Organize and lead kick-off discovery meetings
  • Be responsible for designing, conducting, analyzing, and presenting user research, in a fast-paced software development environment, from early strategic direction through post-release validation
  • Employ a wide range of qualitative and quantitative research methods including contextual inquiry, participatory design, and formative and summative usability studies
  • Lead all phases of research studies including preparation, scheduling and test script development
  • Lead research projects with cross-functional stakeholders including designers and engineers, ensuring that all stakeholders are thoroughly briefed on insights
  • Work closely with engineering and business analysts to work through both business and user requirements, then translating final requirements to the design
  • Work with minimal supervision on multiple concurrent projects with multi-disciplinary teams

    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in “STEM” Majors (Science, Technology, Engineering, and Math)
  • A minimum of 5+ years of professional experience in User Experience Research.

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel 20%
  • Must be willing to work out of an office located in San Ramon, CA

    Desired Characteristics:

    Desired Characteristics:

  • First and foremost, applicants should be awesome, empathic design thinkers who can engage in an end-to-end experience, from vision to production
  • Must be able to engage effectively with highly technical, scientific colleagues and employees of customer organizations from highly diverse backgrounds
  • Experience with UX design in an Agile development process
  • Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, and stakeholders
  • Strong analytical skills to critically evaluate information, reconcile conflicts, synthesize low-level information at a higher level and distinguish user requests from true needs and solution ideas from requirements
  • Effective problem-solving and issue resolution capabilities
  • Strong communication skills (oral, written, summary commentary, etc.), including the ability to build relationships and effectively communicate and influence across all organizational levels
  • Operates with a high degree of autonomy and accountability

    Technical Expertise:

  • No-fear around new technology, equipment and navigating the internal systems of a very large company
  • Demonstrated ability to help setup toolbox of research methods / software for conducting user studies

    Business Acumen:

  • Demonstrates the initiative to explore research technology solutions and approaches to solving problems
  • Skilled in breaking down problems, documenting problem statements and estimating efforts
  • Demonstrates awareness about industry best practices and trends

    Leadership:

  • Ability to takes ownership of research projects from inception to completion including reporting and communication of results
  • Continuously measures deliverables of self and team against scheduled commitments.
  • Effectively balances different, competing objectives

    Personal Attributes:

  • Must be able to engage skeptical customer organizations and users in order to learn their business
  • Strong leadership, presentation, and written communication skills
  • Strong interpersonal skills
  • Effective team building and problem solving abilities

    #DTR

    Locations: United States; California; San Ramon

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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