Business Segment: Oil & Gas Downstream Technology Solutions
Location(s): United States; Florida; Jacksonville
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.
Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.
In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.
We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.
We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to fuel the future.
Follow GE Oil & Gas on Twitter @GE_OilandGas. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Order Management Specialist will be a critical member of the Order Management team, having ownership of complex flow orders directed to GE’s Brilliant Factory in Jacksonville, FL. The successful candidate will be responsible for booking, managing completion, and customer interfacing of all complex flow orders. In this role, the individual will make decisions and drive actions to fulfill orders on time to customer expectation.
Essential Responsibilities: In the role of Order Management Specialist, you will:
Own order entry of all complex flow orders assigned which will include receiving, reviewing and validating Purchase Orders (PO) to ensure the ITO team has met all requirements and only compliant bookings occur; during an end of quarter surge this might increase the throughput of order booking and will require additional focus
Own order management throughout all phases of order execution for orders assigned. This includes proactively taking actions to manage milestones/blocks and turnaround time by attending team meetings, identifying potential issues to the appropriate function for action, and escalating issues that cannot be resolved at the lowest level
Act as the single point of contact for customers on order status
Build customer satisfaction through outstanding relationships with customers which includes managing any customer visits to the site for inspections and managing any other customer interactions to include changes that may occur
Coordinate issues resolution with the function providing the corrective actions, this requires responsive customer communication with regular updates on progress on behalf of the company
Ensure proper billing is kept through applications of tax certificate, concessions and billing credits
Own order’s metrics such as cycle time to drive effective execution and performance; monitor variances to order metrics to enhance processes
Develop and maintain open orders status report for customer orders fulfillment
Qualifications/Requirements: Bachelor’s Degree from an accredited college or university (or High School Diploma / GED and a minimum of 5 years of experience in sales, customer service or project management in a manufacturing environment)
Minimum 1 year of experience in sales, customer service or project management in a manufacturing environment
SAP/ ERP Experience
Promote and works well within a team atmosphere and practices shared values
MS Office expertise: Outlook, Office, Excel and PowerPoint
Knowledge of Order Management processes
Cross-functional team experience in matrix organizations
Ability to work independently and multi-task
Strong interpersonal skills
Strong verbal and written communication skills
Experience with Natural Gas Pipeline Transmission and Distribution markets with emphasis on flow regulation and valve requirements
GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works. Start your career on the right path. Join our results-oriented team at GE Oil & Gas today!
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