About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities: 1. Maintain all models specific to a modality in the assigned area. 2. Perform total system level trouble-shooting on complex multi-symptom problems. 3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. 4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team. 5. Assist in the growth and direction of business in geographic area. 6. Responsible for Warranty and PMS contract cost control. 7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). 8. Play a leading role in complex and multifunctional rooms. 9. Share best practices. 10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements: Required Qualified to Degree level or equivalent. Technical analytical skills. 2-4 years Field Services experience. Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice. Profiency in English.
Desired Characteristics: Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation. Plans and organizes work effectively. Excellent communications, listening and interpersonal skills. Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
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