Business Segment: Energy Connections Industrial Solutions
Location(s): United States; Pennsylvania; Philadelphia
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Service Center Manager demonstrates accountability for functional, business and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning and contribute to the overall business strategy.
Essential Responsibilities: As the Service Center Manager, you will:
Have overall ownership, operations execution and project leadership of the facility
Ensure compliance with all customers, internal and external and contract requirements
Interface and manage projects as necessary with the marketing, sales, commercial, operations, quality, and engineering teams
Drive for excellence in the key areas of cost control, Environmental Health and Safety standards, LEAN and Quality, and overall productivity
Provide effective team leadership to enhance cost effectiveness and create a lean, consistent and effective workforce
Help to identify local service opportunities
Maintain compliance of GE policies and quality initiatives
Interface with Customers regarding work in progress, service offerings, and other service related activities
Maintain positive and constructive union / employee relations
Have P&L responsibility
Bachelor's Degree in Engineering or Business Management from an accredited university of college (OR High School Diploma / GED with a minimum of 10 years of business experience
Minimum of 5 years in operations / project management / product management experience including technical, administrative, financial and contractual
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Green Belt Certification (GE employees only)
Strong cross-functional leadership experience
Global experience preferred
Additional field installation or plant operations experience is preferred
Six Sigma training
Strong oral and written communication skills
Strong interpersonal and leadership skills
Technical and commercial understanding of the Repair Services business
Knowledge of GE financial processes including Compass and Oracle
Prior Customer Service / Sales experience
Black Belt Certification (GE Employees Only)
Demonstrated Customer skills
High energy and ability to energize others
Union relations experience
Ability to work in a matrix organization
High motivation level; self-starter with strong leadership and negotiation skills
Excellent communication / presentation skills, both written and oral
Strong business and financial acumen
Ability to lead a team and work in a team environment to achieve results
Prior leadership experience as MSO or Cell Leader in a GE P&RS Repair facility
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Locations: United States; Pennsylvania; Philadelphia
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