Location(s): United States; Alabama, Alaska, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia; San Ramon, Houston, Longmont, Boston, Flexable
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: This role is the Senior Finance Manager – Customer Solutions & Success for Oil & Gas Digital. This role will report to the Oil & Gas Digital CFO and will be responsible for partnering with the various leaders and teams within O&G Digital to support and develop financial and operational processes. The main areas of focus will be as the finance business partner for services related to software implementation, deployment, and ongoing support.
Essential Responsibilities: As well as, custom development engagements with larger strategic customers. Given the organization build out and overall growth of O&G Digital, there are critical initiatives and projects that this role will lead and be directly involved in. The role will be a balance of projects/initiatives and core responsibilities.
Manage customer projects financials covering forecasts and actuals for revenue, billing milestones, cost, cash burn rates, and headcount.
Own revenue modeling and recognition on software licenses, subscriptions and services.
Provide support on pricing and costing statements of work related to professional services.
Key team member of customer project reviews with Chief Digital Officer. Prepare and present financials on customer projects and engagements.
Support O&G Digital teams and Chief Digital Officer by providing reporting on cost and headcount metrics (e.g. cloud hosting & support, C&B, Contract Labor, etc.) for Customer Solutions & Support.
Manage and monitor overall financials and budgets for portfolio of customer projects and engagements.
Responsible for quarter close activities related to project financials, base cost, revenue recognition, allocations and liquidations of project costs, and overall financial reporting for Customer Solutions & Support.
Led periodic financial planning processes to develop short range and long range estimates for Customer Solutions & Support.
Provide financial guidance across GE Oil & Gas product companies where software subscriptions and services are being recorded.
Partner with Customer Solutions & Support team to develop effective financial models for different services within customer funded development projects, consulting engagements, systems integration/implementation, and customer support.
Develop robust global labor rate model to cost and price out customer engagements and services.
Support the design and implementation of the Oil & Gas Digital financial reporting structure for Customer Solutions and Success. Coordinate with Oil & Gas HQ and product company finance teams to develop reporting structure that is effective and efficient, and leverages current process and systems in place.
Partner with GE Digital Finance to ensure alignment and consistency of financial processes related to professional services and support.
Create standard and repeatable reporting and analytics processes to reduce cycle time and support operational teams in making quicker strategic decisions in driving cost efficiency and resources allocation.
Drive automation and simplification of financial processes within projects and cost tracking. Identify core metrics and key drivers for Customer Solutions & Support and establish operating rhythms to drive proactive decisions making versus reactive reporting.
Partner with Customer Solutions & Support teams to design and implement a resource capacity/allocation planning and utilization process. Engage with Customer Solutions & Support to understand and assess the buildup of their resources. Work with leaders to determine size and capacity required for their teams, pace of hiring, and selection of global locations to build out their teams.
Develop an investment/cost allocation approach to liquidate services and support costs to product companies for customer projects.
BS/BA degree in Business, Marketing, Computer Science, Finance, Engineering or another technical field.
5+ years’ experience in finance: commercial finance, project finance, or service finance
GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
Legal authorization to work in the U.S. is required.
Must be willing to travel 10-30%
Work location is flexible within the United States (PREFERRED: San Ramon, CA; Houston, TX; Longmont, CO; Boston, MA)
Proven ability to be both strategic and tactical.
Aptitude in critical thinking and problem solving.
Strong teamwork and communication skills.
Analytical capability to assess and model financial data
Proficient with Microsoft Office software.
Experience working with SAP
Experience with Business Intelligence or Data Visualization tools (SAS, DOMO)
Experience with project management tools/software
Background in influencing cross-functional teams toward execution of a strategic initiative.
3+ years’ experience of working across multiple global team teams in a rapidly evolving organization (Preferred).
Exhibited capability to break down complex issues with the goal of mitigating/eliminating barriers.
Independent, self-directed, with a strong attention to detail.
Strong intellectual curiosity—a desire to identify the “why” in a situation.
Locations: United States; Alabama, Alaska, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia; San Ramon, Houston, Longmont, Boston, Flexable
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