Location(s): United States; California; NW Valley of So CA
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Manage complex customer service delivery through consultative leadership and development of the onsite team which may include both customer and GE personnel. Develop and foster a mutually-beneficial partnership between client and GE. Provide direct leadership in achieving assigned goals. Improve client and GE’s key metric indicators. Position located in the NW Valley of So CA.
Essential Responsibilities: 1. li>Responsible for operational delivery of service commitments across a customer system. Provides consultative direction and influences improvement of customer operating activity.
Ensures contract T&C’s are met
Key partner and advisor to Customer’s team. Drives business results and manages customer relationships within area of responsibility
Owns operational processes and manages service delivery processes in compliance with Customer’s and GE Healthcare’s policies.
Defines service strategy and assists in decision making related to biomed equipment
Drives change initiatives to improve efficiencies and execute on business commitments.
Provides administrative and operational leadership resulting in efficient day-to-day operations.
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