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User Experience Researcher

  • GE Oil & Gas
  • Experienced
  • Posted 1/22/2017 12:58:31 PM
  • 2794698
  • Job Function: Digital Technology
  • Business Segment: Oil & Gas Digital Solutions
Location(s): United Arab Emirates ; Jebel Ali


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
At GE Software, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in.

Essential Responsibilities:
Responsible for the delivery of UX research, you will work to reveal what our users need by conducting primary research, exploring user behaviors and motivations, and working with teams of Designers, Engineers and others to develop industrial internet applications. These applications feature in-depth data visualization and a geographic information system (GIS) that enable customers to visualize, question, analyze, and interpret data to understand relationships, patterns, and trends. We need someone that thoroughly enjoys working with engineering, design and development teams, educating them on the advantages of incorporating well executed research findings. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations and most importantly, your job as a researcher is to help the UX team understand what would make the system feel intuitive, accessible, informative—and actionable.

Essential Responsibilities:
In this role, you will:
• Organize and lead kick-off discovery meetings
• Be responsible for designing, conducting, analyzing, and presenting user research, in a fast-paced software development environment, from early strategic direction through post-release validation
• Employ a wide range of qualitative and quantitative research methods including contextual inquiry, participatory design, and formative and summative usability studies, and building personas
• Lead all phases of research studies including preparation, scheduling and test script development
• Lead research projects with cross-functional stakeholders including designers and engineers, ensuring that all stakeholders are thoroughly briefed on insights
• Work closely with engineering and business analysts to work through both business and user requirements, then translating final requirements to the design
• Work with minimal supervision on multiple concurrent projects with multi-disciplinary teams

Qualifications/Requirements:
• First and foremost, applicants should be awesome, empathic design thinkers who can engage in an end-to-end experience, from vision to production
• Master's Degree in Human-Computer Interaction, Cognitive Science or related field
• 3+ years executing ethnographic and usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, tablet and the web
• Experience with UX design in an Agile development process
• Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, and stakeholders

Desired Characteristics:
• Strong analytical skills to critically evaluate information, reconcile conflicts, synthesize low-level information at a higher level and distinguish user requests from true needs and solution ideas from requirements
• Effective problem-solving and issue resolution capabilities
• Strong communication skills (oral, written, summary commentary, etc.), including the ability to build relationships and effectively communicate and influence across all organizational levels
• Operates with a high degree of autonomy and accountability
Technical Expertise:
• No-fear around new technology, equipment and navigating the internal systems of a very large company
• Understanding and ability to utilize remoted user testing tools
• Proficiency with Microsoft Office

Business Acumen:

• Demonstrates the initiative to explore research technology solutions and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Demonstrates awareness about industry best practices and trends

Leadership:

• Ability to takes ownership of research projects from inception to completion including reporting and communication of results
• Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives

Personal Attributes:
• Strong leadership, presentation, and written communication skills
• Strong interpersonal skills
• Effective team building and problem solving abilities

Locations: United Arab Emirates ; Jebel Ali

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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