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Senior Field Services Engineer

  • GE Healthcare
  • Experienced
  • Posted 5/17/2017 4:52:48 PM
  • 2916661
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): India; Bangalore


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Senior Field Services Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:
• Technical: Responsible for the full service of machines in specific modalities.Total system level trouble-shooting on complex multi-symptom problems. Maintains all models specific to a modality in the assigned area. Acts as a technical expert, shares his expertise and coaches others. Resolves complex technical issues, fosters knowledge sharing and helps others. Explains complex technical issues in a concise way.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to customers.
• Zones: Participates in sales opportunities and assists in Account Sales visits; helps train others wherenecessary; identify Sales opportunities and communicate to account team.
• Business growth: Act as a consultant to the sales and modality specialists in their area of expertise.
• Productivity: Recommend and participate in productivity projects aimed at controlling costs and improving efficiency of the service business.
• Administration: Responsibly completes all administration tasks on time. Ensures the timely completion of FMIs and PMS inspections in their area either by them or other assigned FE’s.
• Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Mentoring: Plays a key role in mentoring and training new field engineers in the team.

Quality Specific Goals:
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
2. Complete all planned Quality & Compliance training within the defined deadlines
3. Identify and report any quality or compliance concerns and take immediate corrective action as required
4. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
5. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
6. Insure timely dispatch closure.
7. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:
1. Qualified to Degree level or equivalent.
2. Very advanced technical and analytical skills.
3. 5 years + Field Services experience.
4. Comprehensive knowledge of a specific modality or multi-modalities.
5. Sought by others for guidance and advice.
6. Profiency in English.
7. Ability to work independently with minimum direction.
8. High work standards and quality.
9. Initiative and motivation.
10. Plans and organizes work effectively.
11. Excellent interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
12. Aligns and informs all relevant stakeholders proactively
13. Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs. Anticipates customer needs and offers solutions.

Desired Characteristics:
1. Qualified to Degree level or equivalent.
2. Very advanced technical and analytical skills.
3. 5 years + Field Services experience.
4. Comprehensive knowledge of a specific modality or multi-modalities.
5. Sought by others for guidance and advice.
6. Profiency in English.
7. Ability to work independently with minimum direction.
8. High work standards and quality.
9. Initiative and motivation.
10. Plans and organizes work effectively.
11. Excellent interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
12. Aligns and informs all relevant stakeholders proactively
13. Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs. Anticipates customer needs and offers solutions.

Locations: India; Bangalore
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