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Role Summary: The Director of Project Management (DPM) is responsible for leading and developing a team of Installation Project Managers. The DPM will work cross functionally with the sales and services teams to drive the complete installation process, making it favorable for our customers. This role is for the LCS business segment and aligned to the West Zone of USCAN.
Essential Responsibilities: • Lead and develop the West Zone LCS Healthcare Project Management (HPM) team • Manage backlog, track installation activities, and manage key metrics of Implementation SPS, revenue recognition, cost-to-install, and department costs. • Manage revenue recognition process and controllership requirements for equipment revenue. • Handle customer escalations regarding implementation issues. Work closely with the HPM staff for project management tool and process improvements to drive customer experience and operational excellence. • Cultivate relationships with Field Service, ND&I, CES, Sales, Marketing, Engineering, OPSI, Operations and OM to ensure smooth OTR process; lead development of a highly effective customer-centric horizontal team. • Forecast current quarter and current quarter + 1 revenue with commercial intensity. • Cultivate customer relationships to fully understand customer needs and deliver differentiated healthcare project management.
Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 5. Insure timely and accurate closure of activities in project management tools and systems. 6. Participate in continuous improvement and simplification activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements: 1. Bachelors Degree and 4 years of people leadership experience 2. 7 + years of project or program management experience 3. Previous customer relationship management 4. Demonstrated ability to carry on multiple projects simultaneously 5. Outstanding interpersonal and communication (oral and written) skills 6. Proven ability to lead in a matrixed environment and develop horizontal teams.
Desired Characteristics: 1. PMP Certified or equivalent 2. Demonstrated familiarity with LCS equipment 3. Previous healthcare experience 4. Proven leadership and ability to orchestrate resources and motivate teams 5. Previous experience with GEHC products and services
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