Business Segment: Aviation Business & General Aviation & Integrated Systems
Location(s): United States; Arkansas, Texas; Abilene
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Role Summary: The Dowty Field Service Representative will be responsible for supporting the R391 Composite Propeller System, both on and off wing at the customer site. In this role, you will be the product expert and focal point for aiding with troubleshooting, training, planning, and logistical issues to complete the contract work scope. The Field Service Representative will be responsible for performing intermediate and limited depot level repairs in direct support of the customer.
The Field Service Representative will provide direction and assistance to work group to meet assigned objectives. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
In addition you will :
Provide On-Site propeller maintenance inclusive of: Repairs, modification and preventative maintenance
Work scope includes both On-Wing and Off Wing repairs
Perform (OJT) On Job Training with technical instructions
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Be responsible for reports, including obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assist in ensuring parts meet established schedules
Reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Perform intermediate and depot level maintenance
Provide on-call and extended shift field service support
Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency
Perform Certification release for equipment maintained
Travel 65% of the time to perform duties
Bachelor’s degree from an accredited university or college (Or a high school diploma / GED with a minimum of 4 years of experience in a field service or maintenance position)
Ability and willingness to obtain and maintain a security clearance while located domestically (at a US site)
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment
Must be willing to work and or relocate to wherever the business deems is necessary.
Job will either be in Texas or Arkansas.
Bachelor’s Degree in Engineering from an accredited university or college, or equivalent knowledge and experience
Proven years of experience in a field service or maintenance position
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Ability to interface at all levels of the organization, both internally and externally
C130J maintenance experience (US applicable)
‘Hands On’ repair experience and propulsion systems knowledge
Experience using Microsoft Office
Strong attention to detail
Self-starter comfortable working as a remote team member
Experience with military logistic / supply processes (N/A)
Composite repair experience
Capable of managing multiple and varied tasks
Locations: United States; Arkansas, Texas; Abilene
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