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Dowty Field Services Representative

  • GE Aviation
  • Experienced
  • Posted 5/17/2017 5:06:54 PM
  • 2921021
  • Job Function: Services
  • Business Segment: Aviation Business & General Aviation & Integrated Systems
Location(s): United States; Arkansas, Texas; Abilene


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Dowty Field Service Representative will be responsible for supporting the R391 Composite Propeller System, both on and off wing at the customer site. In this role, you will be the product expert and focal point for aiding with troubleshooting, training, planning, and logistical issues to complete the contract work scope. The Field Service Representative will be responsible for performing intermediate and limited depot level repairs in direct support of the customer.

Essential Responsibilities:

The Field Service Representative will provide direction and assistance to work group to meet assigned objectives. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.

In addition you will :


  • Provide On-Site propeller maintenance inclusive of: Repairs, modification and preventative maintenance
  • Work scope includes both On-Wing and Off Wing repairs
  • Perform (OJT) On Job Training with technical instructions
  • Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
  • Provide on-site interpretation of data and technical instruction
  • Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
  • Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
  • Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
  • Be responsible for reports, including obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
  • Assist customer in scheduling maintenance and workload
  • Assist in ensuring parts meet established schedules
  • Reported malfunctions and identify / analyze any undesirable trends
  • Make recommendations on findings
  • Review effectiveness of maintenance actions in order to identify training needs
  • Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
  • Perform intermediate and depot level maintenance
  • Provide on-call and extended shift field service support
  • Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency
  • Perform Certification release for equipment maintained
  • Travel 65% of the time to perform duties

    Qualifications/Requirements:

  • Bachelor’s degree from an accredited university or college (Or a high school diploma / GED with a minimum of 4 years of experience in a field service or maintenance position)
  • Ability and willingness to obtain and maintain a security clearance while located domestically (at a US site)
  • This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment
  • Must be willing to work and or relocate to wherever the business deems is necessary.
  • Job will either be in Texas or Arkansas.


  • Desired Characteristics:

  • Bachelor’s Degree in Engineering from an accredited university or college, or equivalent knowledge and experience
  • Proven years of experience in a field service or maintenance position
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Proven analytical and quality improvement ability
  • Ability to interface at all levels of the organization, both internally and externally
  • C130J maintenance experience (US applicable)
  • ‘Hands On’ repair experience and propulsion systems knowledge
  • Experience using Microsoft Office
  • Strong attention to detail
  • Self-starter comfortable working as a remote team member
  • Experience with military logistic / supply processes (N/A)
  • Composite repair experience
  • Capable of managing multiple and varied tasks

    Locations: United States; Arkansas, Texas; Abilene

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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