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Field Service Engineer - GE Additive

  • GE Aviation
  • Experienced
  • Posted 5/17/2017 5:11:25 PM
  • 2868342
  • Job Function: Services
  • Business Segment: Aviation Additive
Location(s): United States; Ohio; West Chester, Raleigh, Huntsville, Los Angeles, Seattle, Chicago, Detroit, Tampa, Remote

Role Summary:
The GE Additive Field Service Engineer will provide leadership, technical direction, and assistance to the customer, in the operation, inspection, maintenance, and repair of GE Additive/Concept Laser 3D Printers. You will interface with all levels of customer and Company organizations, provide on-site assessment of activities to anticipate problems, trends, and customer climate change, and provide complete reporting of customer problems, failures, and trends.

Essential Responsibilities:
In addition, the Field Service Engineer will:

  • Provide installation, service, and technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of GE Additive/Concept Laser 3D printers and associated equipment, including the use and proper interpretation of data and technical instructions.
  • Provide communication to the business regarding all 3D Printer involved activities/problems through complete, accurate, and timely reports. Reporting also includes significant marketing intelligence and sales opportunities for both 3D Printers and support.
  • Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules.
  • Review, analyze, report, and make recommendations regarding reported 3D Printer malfunctions to ensure a continuous reduction of disruptions for customers.
  • Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements.
  • Review effectiveness of maintenance actions in order to identify training needs.
  • Maintain awareness of program and project changes.
  • Provide customer insight and training as necessary for future product line support.
  • Utilize data and analytics to influence positive outcomes for customers.
  • Communicate with all levels of customer personnel to ensure effective support of the product.
  • Support Additive Field Service process improvements as required.
  • Engage with Technical Support teams in the US, Germany and other Field Service representatives located globally.
  • Support GE Additive / Concept Laser marketing and sales teams for customized projects, training, exhibits, trade shows and other corporate activities.

  • Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)


  • This position requires the ability and willingness to travel up to 75% of the time

    Desired Characteristics:
  • Bachelor’s degree in engineering
  • Certified Six Sigma Black Belt (Internal GE Employees only)
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated analytical and quality improvement ability
  • Demonstrated technical expertise in machine repair, troubleshooting, shop operations, and testing
  • Demonstrated understanding of the financial/commercial impact of technical solutions
  • Ability to make formal presentations to all levels of the organization, customers and peers
  • Able to work with all levels of maintenance, engineering, and management
  • Demonstrated use of project management skills and metrics to achieve program goals
  • Demonstrated ability to lead, mentor and influence customer and peers
  • Ability to work across global teams
  • Fluent in English – proficiency in local language preferred
  • Experience with Additive Manufacturing customers and machines is preferred, but not required
  • Understanding of ISO9001 and AS9100 quality compliance

    Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

    At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: href=>@geconnections

    Locations: United States; Ohio; West Chester, Raleigh, Huntsville, Los Angeles, Seattle, Chicago, Detroit, Tampa, Remote

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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