Location(s): United States; Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Wisconsin; Waukesha, Wauwatosa
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Directs and oversees all zone operations. Drives operational execution and achievement of business metrics, predictable and accurate forecasting, cash collection management, and Field Engineer (FE) productivity. Pivots between headquarters, competitors, suppliers, and FE’s, to ensure efficient and successful operations.
Essential Responsibilities: 1. Provide strategic leadership on deployment and support strategies. 2. Manage and direct peers, providing them with training requirements, development opportunities, and daily support. 3. Interact with customers to address needs and strategic operations. 4. Develop metrics on field service profitability and resource models to maximize productivity. 5. Lead and develop infrastructure/backroom in support of technical requirements. 6. Own VCP processes and targets for the business. 7. Maintain financial actions (e.g., Cash, Past Dues) and consistently follow up. 8. Maintain service inventory records (e.g., Field, Depot repair, Warehouse).
Qualifications/Requirements: 1. Bachelor’s degree in Business or related field of study and a minimum five years’ experience in an operations leadership role. 2. Proven leadership skills, including the ability to motivate cross functional teams to achieve business goals. 3. Strong business acumen, including a strong financial background and analytical mindset. 4. Profit and Loss (P&L) exposure. 5. Strong communication skills, with the ability to communicate with FE’s and customers at all levels. 6. Must live within the SEZ Region.
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality and Compliance training within the defined deadlines. 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 5. Ensure timely dispatch closure. 6. Ensure completion of all field modification instructions (FMI’s) within prescribed timeline. 7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Desired Characteristics: 1. MBA or master’s degree. 2. Exceptional interpersonal skills, with the ability to maintain an upbeat and energized team. 3. Exceptional skills as a change agent and a process-oriented individual. 4. Strong negotiation skills and an ability to influence. 5. Ability to resolve complex issues within functional area and/or an area of expertise. 6. Ability to develop and execute priorities and approaches to meet objectives. 7. Live in Florida.
Locations: United States; Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Wisconsin; Waukesha, Wauwatosa
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