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German Speaking Order Management Specialist

  • GE Power
  • Experienced
  • Posted 5/17/2017 5:14:42 PM
  • 2918625
  • Job Function: Services
  • Business Segment: Power Water & Process Technologies
Location(s): Hungary; Budapest


About Us:
At Commercial Shared Services CSS we work on tasks that directly impact customers. We provide services to GE Water sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields).

GE announced they signed a definitive agreement to sell the Water & Process Technologies business to SUEZ, a services and solutions company with global operations primarily in water and waste management. The deal will be subject to customary closing conditions such as regulatory review and appropriate consultation and we expect this to be complete by mid-2017. Water & Process Technologies will operate business as usual through this process and will continue to meet its commitments to its valued customers and employees. This includes hiring strong talent to help the business grow and be successful. GE is targeting to complete the sale of the business by mid-2017.

Role Summary:
Let’s participate in building up a function from the scratch which will operate as a Center of Excellence across Europe and drive wing-to-wing processes as an Order Management Specialist.

Essential Responsibilities:
• Provide high standard order management to support to business stakeholders
• Have key account alignment with full ownership
• Cooperate with customers (both existing and prospective), distributors
• Manage customer orders
• Solve incoming queries from customers and sales representatives
• Be the first point of contact for the customers regarding status update of the order
• Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
• Manage purchase orders, create and make corrections in customer invoices
• Handle customer complaints using the appropriate tools
• Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
• Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
• Understand and fulfill all regulations of the internal policies of the company




Qualifications/Requirements:
• Proficiency in German and English language
• University or College degree or equivalent
• Strong working experience in customer service
• Effective and professional verbal and written communication – both with internal and external customers
• Solid critical thinking, ability to act as a gatekeeper
• Ability to overview complex processes
• Ability to work with remote teams
• Customer service attitude
• Capability to overcome obstacles
• Logical thinking, analytical mindset
• Reporting skills
• Proficient IT skills including Excel and Outlook




Desired Characteristics:
• At least one additional European languages (other than Hungarian)
• Solid SAP knowledge and experience as a user
• Experience in order management





Locations: Hungary; Budapest
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