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Lead Technical Support Engineer - Site Support

  • GE Energy Connections
  • Experienced
  • Posted 7/26/2017 4:45:46 PM
  • 2929422
  • Job Function: Services
  • Business Segment: Energy Connections Power Conversion
Location(s): Canada, United States; Florida; Houston

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running.

GE’s Power Conversion business applies the science and systems of power conversion to help drive the electrification of the world’s energy infrastructure by designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. Serving specialized sectors such as energy, marine, oil and gas, renewables and industry, through customized solutions and advanced technologies, GE Power Conversion partners with customers to maximize efficiency. To learn more, please visit:

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Lead Technical Support Engineer – Drives will provide technical expertise and engineering to support the Power Conversion Service business. Technical support engineering provides design engineering capability to support the commercial and field engineering teams on Drive systems.

Essential Responsibilities:
The Lead
Technical Support Engineer – Drive Systems ensures that engineering and
technical support is provided with accuracy, quality, and timeliness in order
to meet customer needs and business goals. In this role, you will:

  • Support field
    service staff remotely on GE Power Conversion Drive system problems
  • Support customers
    remotely regarding Drive system problems
  • Retain links
    with the engineering teams working on current and future Drive systems
  • Provide support
    to engineering teams working on Drive system upgrade projects
  • Support the
    bidding process for Drive system upgrade prospects
  • Support
    execution of modification and upgrade engineering of Drive systems
  • Develop
    structured system upgrade packages to maximize engineering re-use
  • Identify new
    opportunities & drive development of effective offerings to improve
    in-service equipment reliability / availability
  • Technical
    support for new unit installation / startup and other outage work scopes
  • Travel to
    customer locations and vessels to support field service staff if the problem
    requires expert level investigation, this may involve significant (up to 50%)
    travel in the short term, reducing over time
  • Mentor employees
    on training of drive technology

  • Bachelor's Degree in Engineering from an accredited university or college
  • Minimum of 5 years of experience with GE Drive systems
  • Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive system including MV3000, MV7000, SD7000, U7000, VDM25000 or LV5000.
  • Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive/system controller including PEC, PECe, CDC or AMC

Desired Characteristics:
  • Master's Degree in Engineering
  • 10 years of experience within an engineering environment
  • Practicable working knowledge of Automation and Dynamic Positioning application software
  • Effective team building and problem solving abilities
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Able to interface effectively with all levels of the organization and external customers
  • Familiarity with a variety of engineering areas
  • Understands business objectives and drives specific tasks required to meet the objectives
  • Understands GE's products, capabilities and limitations in sufficient detail to be able to develop offerings that meet customer needs
  • Displays good interpersonal skills – is accessible and approachable
  • Anticipates customer needs and ensures they are met
  • Measures processes and performance through the customer's eyes
  • Communicates messages clearly and concisely
  • Can energize teams through inclusiveness and connection with people
  • Builds loyalty and commitment

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections

Locations: Canada, United States; Florida; Houston
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