Business Segment: Energy Connections Industrial Solutions
Location(s): United States; Iowa; Burlington
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com .
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Post Sales Service Engineer,will act as the primary customer, field service and sales contact to own, contain, and resolve post shipment customer issues.
Essential Responsibilities: As the Post Sales Engineer, you will:
Work closely with customers to develop resolution plans, monitor progress, and ensure appropriate closure
Provide troubleshooting and problem resolution support via phone and web
Interact with technology, supply chain, product management, quality, sales, requisition engineering, quotations, materials and field service to provide technical and commercial solutions for customers
Work cross functionally with global teams
Document customer cases and actions using case tracking tools
Work in the West Burlington Iowa plant / office
Bachelor’s Degree in Electrical or Mechanical Engineering (OR High School Diploma / GED with a minimum of 6 years’ experience in electrical equipment design, manufacturing or testing)
Minimum of 4 years of experience in electrical equipment design, manufacturing or testing
Electrical distribution equipment experience, low or Medium voltage
Experience with Low and Medium Voltage Paralleling switch gear design, manufacturing, application or operation
Experience with PLC logic and programming
Experience with control relay applications, programming and communications
Familiarity with MODBUS, PROFINET, BACNET and IEC 61850 (GOOSE) communication protocols
Experience with SAP and or Sales Force.com
Experience in Switchgear manufacturing and testing processes
Demonstrated ability in problem solving and working well with others across business functions
Ability to manage multiple priorities simultaneously
Independent worker with strong leadership and customer focus
Demonstrated verbal and written Communication skills
Strong computer skills including Word, Excel and Access
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
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