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Salesforce Operations Analyst

  • GE Digital
  • Experienced
  • Posted 1/23/2017 8:13:21 PM
  • 2776264
  • Job Function: Digital Technology
  • Business Segment: Digital Information Technology & Digital Thread
Location(s): India ; Bangalore


About Us:

GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. GE operates in over 160 countries and employs more than 300,000 people worldwide, finding solutions in energy, health and home, transportation and finance to build, power, move and cure the world. Not just imagining. Doing.

Role Summary:

As a member of the Operations Team, you will be supporting complex shared service clients and their day-to-day needs. You will be the first point of contact when these clients need help with enhancements, bugs and support issues.

Essential Responsibilities:
You will be a key team member planning and coordinating Salesforce.com releases. You will be responsible for ensuring changes lined up for Project releases are tested and signed-off before each release. Adherence to Center of Excellence’s best practices for configuration and custom development of Salesforce is a key ingredient to success in this role.

In this role, you will:


  • Partner with COE’s shared service clients to understand requirements and come up with the best possible solution using standard and custom functionality on Salesforce.com Application
  • Provide direction and guidance to technical team members on projects and ensure quality product is delivered
  • Manage tickets logged by Users and act as the primary contact for all inquiries related to these tickets
  • Aggregate metrics on tickets worked on by the COE team on a weekly basis and present them in status meetings
  • Create clear and concise functional and technical documents, Standard Operating Procedures, diagrams and other Support documentation


Qualifications/Requirements:

Basic Qualifications


  • Bachelor's degree or equivalent in information systems, computer science or related field or equivalent relevant work experience.
  • Minimum 3 Years of production support and development together.
  • Minimum 3 Years of Salesforce.com experience.


Desired Characteristics:

  • Salesforce ADM-201 or DEV-401 certification
  • Java programming background
  • Strong team player, hard worker and willingness to learn and apply multiple technologies to exceed customer expectations and drive business value.
  • Strong oral and written communication skills

    #DTR

    Locations: India ; Bangalore

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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