GE Careers
Apply Now    

Field Service Engineer

  • GE Healthcare
  • Experienced
  • Posted 7/26/2017 5:38:45 PM
  • 2932182
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): United States; Michigan; Saginaw, Flint


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:
Key Responsibilities/essential functions include:
• Basic troubleshooting, installation, maintenance and service repair needs on designated
equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs
and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up,
leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable
regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root
cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and
implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within
assigned area.
• May include training of clinical staff on designated equipment.

Quality Specific Goals:
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality
Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
2. Complete all planned Quality & Compliance training within the defined deadlines
3. Identify and report any and all customer quality or compliance concerns immediately to the
Quality Organization.
4. Identify and report any personal quality or compliance concerns immediately to the Quality
Organization.
5. Ensure timely dispatch closure (if applicable)
6. Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame (if
applicable)
7. Participate in continuous improvement activities by identifying and appropriately escalating
process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:
• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military
education or Associates Degree with 2 years experience servicing electronic equipment, or a High
School Diploma/GED and 12 or more years experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a
solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic
equipment.
• Experience troubleshooting and responding to customer concerns.

Desired Characteristics:
• Excellent analytical and communication skills with the ability to communicate complex technical
issues in an easy to understand manner
• Six Sigma trained/certified
• Change agent and process oriented.
• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds
wide and effective networks of contacts inside and outside the organization. Relates well to people
at all levels. Manages conflict.
• Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge
and expertise through continual professional development. Shares expertise and knowledge with
others. Uses technology to achieve work objectives. Demonstrates an understanding of different
organizational departments and functions.
• Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for
quality and quantity. Monitors and maintains quality and productivity. Works in a systematic,
methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions,
projects and people. Takes initiative, acts with confidence and works under own direction. Initiates
and generates activity.
• Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of
an argument clearly. Makes presentations and undertakes public speaking with skill and
confidence. Responds quickly to the needs of an audience and to their reactions and feedback.
Projects credibility.
• Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under
control during difficult situations. Balances the demands of a work life and a personal life.
Maintains a positive outlook at work. Handles criticism well and learns from it.
• Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to
the team and builds team spirit. Listens, consults others and communicates proactively. Supports
and cares for others. Upholds ethics and values. Appropriately follows instructions from others
without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal
obligations and safety requirements of the role.
• Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts
new ideas and change initiatives. Adapts interpersonal style to suit different people or situations.
Works hard and puts in longer hours when it is necessary. Identifies development strategies
needed to achieve career goals and meet new or changing demands of the job.
• Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies
business opportunities for the organization. Demonstrates financial awareness.

Locations: United States; Michigan; Saginaw, Flint

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Apply Now    

GE Careers Technical Assistance

Having technical issues with ge.com/careers or your application? We're here to help.

Get In Touch

Connect With Us

Stay up to date on GE and possible opportunities that open in areas that interest you.

Sign Up