About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Applications Operations Engineer role owns the overall support process and activities for the Oracle Fusion Order Management processes. This role owns and is accountable for the daily operation, SLA's against operational commitments, and effectively balancing different, competing objectives. This role will manage the communication with key business stakeholders and coordinate with technical resources to resolve issues and drive continuous improvement.
Owns and is accountable for ensuring compliance with all application policies including HPA, security and code reviews across all module(s) within scope
Owns monitoring and P&A reporting leveraging a consistent tool and approach
Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate
Owns and is accountable for pertinent contingent workers access and work prioritization
Proactively identifies and removes obstacles or barriers on behalf of the team
Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
Uses disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Uses data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
Beyond driving day-to-day operational tempos and rigor, participates in activities for strategic business rhythms including Application Architecture and Roadmaps for the coming year
Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements
Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing priorities
Demonstrates skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
Qualifications/Requirements: Basic Qualifications
Bachelor's degree in Business, MIS, Computer/Software Engineering or related field
Minimum of 7 years IT systems support or leadership experience
Minimum of 4 years experience in Oracle Order Management processes in Oracle
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Excellent analytical and problem solving skills
Ability to adapt to a fast and dynamic environment
Ability to effectively translate between functional and technical teams
Ability to follow procedures and produce/maintain supporting documentation
Excellent written, oral, and interpersonal communication skills
Highly self-motivated, self-directed, and attentive to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive experience working in a team-oriented, collaborative environment
Ability to communicate effectively with senior management
Adapts readily to changes in workload, staffing and scheduling
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.