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Role Summary: The Staff Applications Operations Engineer role owns the overall support process and activities for PPM (Projects & Portfolio Management) within Oracle Fusion. This role owns and is accountable for the daily operation, SLA's against operational commitments, and effectively balancing different, competing objectives. This role will manage the communication with key business stakeholders and coordinate with technical resources to resolve issues and drive continuous improvement.
Owns and is accountable for ensuring compliance with all application policies including HPA, security and code reviews across all processes within scope
Owns monitoring and P&A reporting leveraging a consistent tool and approach
Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate
Owns and is accountable for pertinent contingent workers access and work prioritization
Proactively identifies and removes obstacles or barriers on behalf of the team
Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
Uses disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Uses data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
Beyond driving day-to-day operational tempos and rigor, participates in activities for strategic business rhythms including Application Architecture and Roadmaps for the coming year
Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements
Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing priorities
Demonstrates skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
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