Field Service Engineer
- GE Energy Connections
- Posted 7/26/2017 5:41:26 PM
- Job Function: Engineering/Technology
- Business Segment: Energy Connections Automation & Controls
Location(s): Poland; Wroclaw
Design, programming, testing and commissioning of industrial control systems (open loop ctrl, close loop ctrl, protection, monitoring & diagnostics)
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
This position is responsible for providing on-site service and support to our customers. Acts as a mobile field service engineer to perform maintenance or to troubleshoot systems and conduct repairs for our customers in a timely fashion in order to maintain maximum customer satisfaction.
This relates to all our technology, to include distributed control systems, excitation systems and turbine control systems throughout our installed base in North Europe and further afield.
Product training for customer
Participation in tendering process (technical part)
Site supervision (technical field advisory)
Customer support for post sales product maintenance
On-time delivery and completion of assigned tasks with suitable quality and assigned budget
Task related cost optimization
Knowledge and experience sharing within a team
Bachelor degree Science of Engineering in the area of industrial automation, electricity or related
Languages: Polish, fluent English, others welcome
Availability for both local and international trips
Interpersonal skills: team work, communication, problem solving, flexibility
Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex controls related problems.
Ability to work professionally with all levels of client organizations staff.
Relevant and demonstrable technical support service experience.
Self-directed, able to prioritize and effectively handle multiple service requests at a time under high pressure and challenging situations.
Excellent organizational, time management, written and verbal communication skills
Strong working knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software compatibility issues across various configurations
The ability to work quickly and accurately in a shared community environment.
Ability to complete multiple tasks with minimal direction.
Ability to listen and analyze customer needs
Ability to interact with end-users.
Presents a positive image that reflects well on the organization.
Ability to travel extensively
Locations: Poland; Wroclaw