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Principal Services Engineer H/F

  • GE Digital
  • Experienced
  • Posted 7/26/2017 5:18:28 PM
  • 2935261
  • Job Function: Services
  • Business Segment: Digital Commercial Professional Services & Support
Location(s): France; Paris


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
This is a key role within GE Renewable Power Digital working directly with customers to improve performance and operations capabilities and deliver outcomes. It brings together industrial process knowledge, complex analytics and the power of software to optimize systems. It is an exciting opportunity at the intersection of several key areas of expertise in a growing GE Digital community.

Essential Responsibilities:
As a Senior Solutions Architect, you will work closely with a cross-functional team of Product Management, Software Engineering, Customer Engagement, Customer Support, and Sales experts in solutioning, planning and implementing technology solutions using GE digital products for our customers. You will work on a variety of projects that involve varying tasks and skills. You are a technical solutions superhero, helping customers tackle and resolve world-class technology problems.

This individual will a) lead the deployment of GE’s digital software solutions for Renewable Power plants delivering increased availability, improved operating efficiency and reliability in real time, and b) participate in designing and bringing new products to market, and creating the delivery processes for these products. GE is the industry's leading provider of Renewable power solutions, Wind Turbines and Hydro Power Plants, that leverage GE’s extensive engineering and digital integration capabilities.


  • Participate in the establishment of technical objectives, work plans and schedules for projects
  • Manage customer relationship, maintain regular customer contact and manage expectations
  • Work with external partners to ensure that the technical content and quality deliverables are met
  • Work with the project team to execute key project steps:
  • Develop/Deploy and Tune digital industrial solutions for the customer
  • Conduct post installation benefits analysis
  • Achieve successful project closeout
  • Provide operator/engineer training on the use of the system
  • Create software documentation (User Manual/User Guide)
  • Meet project deadlines and ensure quality
  • Issue regular progress reports to project team
  • Provide customer support as needed
  • Deliver solutions within the scope of the Maintenance Agreements
  • Work with the broader GE project team to coordinate efforts
  • Provide technical support to the commercial teams and sales process
  • Provide feedback to the Product Line and Development teams for product improvement
  • Actively participate in early-stage product installations
  • Create efficient delivery processes for new products
  • Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with current policies and best practices.

    Qualifications/Requirements:


  • Bachelor's Degree, in Computer Science, Software Engineering, Industrial Engineering, Information Systems, or related areas, from an accredited university or college
  • Minimum 10 years of experience in industrial systems and digital software, IT/OT areas (Information Technology/Operations Technology)
  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

    Desired Characteristics:


  • strong experience in industrial systems and digital software implementation
  • Experience with the Power or related Industry
  • Demonstrated ability to effectively lead, influence and successfully deliver results on project execution.
  • Demonstrated ability to proactively identify issues and independently develop solutions
  • Ability to work well on multiple projects at the same time and under pressure from various angles
  • Team player; initiative and self-confidence; presence and self-assurance
  • Proven ability to write clear, concise requirements, and design documents
  • Strong skills to create solution outlines and migration paths for systems from current state to target state
  • Strong spoken and written English language skills
  • Bachelor's Degree in Electrical/Mechanical/Chemical/Controls Engineering, or comparable engineering discipline from an accredited university or college
  • Good Knowledge of Renewable Power industry and technologies


    Technical Expertise:


  • Advanced degrees (MS, EE, MBA) from an accredited university or college
  • Strong problem-solving and interpersonal skills;
  • Familiarity with data communication protocols such as OPC
  • Modeling experience with industrial systems
  • Experience/familiarity with industrial process control systems
  • Proactively makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques; Uses a formal process to present findings and recommend specific actions that relate to business objectives; Proposes alternative business strategies as appropriate.
  • Ability to serve as a trusted technical advisor to maximize customer outcomes using out-of-box capabilities from our offerings and demonstrate a pragmatic capability to identify specific gaps to be filled via product roadmap or service tailoring. Develops strategy to leverage existing customer infrastructure and investments to streamline solution deployments both upstream and downstream. Possesses proven ability to deploy in both on premise and cloud based environments
  • Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly
  • Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Coaches others on troubleshooting and problem solving techniques
    Business Acumen:
  • Analyzes and calculates with the customer/ economic decision maker GE's ability to provide economic value to the customer's process and financial story. Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition
  • Increases client engagement to further pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution
  • Directs and mentor’s others to use systems thinking to address problems and questions at scale. Plans and scopes design programs that improve products, supportability, and usability at scale
  • Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries. Engages with governance experts when new development opportunities are on the fringes


    #DTR



    Locations: France; Paris

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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