Location(s): United States; California; Pleasanton
About Us: ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.
ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and external customers. Partners with functional product owner to define features backlog and requirements, works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality. Makes sure project management practices are followed and improved as needed.
Essential Responsibilities: In this role, you will:
Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements
Drive technology discussion and strategy in line with business needs and company reference architecture
Define execution plan and approach based on project scope, expected timeline and available budget/resources
Facilitate convergence of functional and technical knowledge and build project teams
Work with globally located technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
Cooperate with and manage external vendors as required. Manage procurement and onboarding process
Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary
Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
Manage project risks, scope changes and other non-standard events throughout the life of the project
Manage stakeholder communication and progress reporting
Ensure quality of deliverables is verified and matching stakeholder expectations
Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
Qualifications/Requirements: Basic Qualifications
Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or 4 years of IT technical experience
Minimum 5 years of IT professional experience
Minimum 3 years of professional experience in Software Development Project Management
GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
Must be willing to work out of an office located in Pleasanton, CA
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Experience working with others on a global basis
Excellent operational skills with special focus on reporting and metrics
Demonstrated experience in release management (ideally for globally distributed teams)
Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
PMP, ScrumMaster or related Project Management certifications
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