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HR & Payroll Process Expert

  • GE Global Operations
  • Experienced
  • Posted 7/26/2017 5:30:37 PM
  • 2935796
  • Job Function: Human Resources
  • Business Segment: Global Operations Human Resources
Location(s): Romania; Bucharest


About Us:
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com

Role Summary:
Responsible for the delivery of multiple wing-to-wing HR Operations and Payroll & Benefits processes through effective relationship with the various internal & external stakeholders

Essential Responsibilities:

    Responsibilities include:


    HR and Payroll Administration (60%)
  • Deal with all customer enquiries in a professional, courteous & timely manner
  • Consistently follow defined HR and Payroll processes, challenging steps that may not make sense / add value
  • Support the use of Global Payroll Tools by providing ongoing maintenance, configuration, testing and access control
  • Maintain process documentation in accordance with relevant labor legislation & Data Privacy regulations
  • Provide and maintain documentation of HR lifecycle, employee lifecycle and other HR processes
  • Provide ad-hoc operational support for assigned processes
  • Participate in internal and external HR and Payroll audits

    Oversight of Service Delivery (20%)
  • Monitor service delivery metrics and third-party supplier performance
  • Take accountability for compliance with relevant legislation and GE policies
  • Measure client satisfaction and develop & communicate action plan to mitigate any operational risk or to resolve escalated issues (NPS-detractor cases and escalations)
  • Handle first level escalations and log into in CRM
    Refinement of Assigned Process & Provision of Process Expertise (20%)
  • Proactively seek customer feedback to identify areas for process improvement, standardization and productivity within assigned process. Participate and support projects.
  • Advise on complex questions/requests from the HR community/regional Global Operations HR centre concerning the area of expertise in a professional, courteous & timely manner
  • Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
    Key Performance Indicators
  • Customer Satisfaction
  • Feedback from GE HR and regional HR CoE colleagues
  • Compliance & Controllership: zero compliance breach
  • Documentation of processes


Qualifications/Requirements:
    Essential
  • Experience of HR, Payroll or Operations process ownership role in a fast-paced, customer-oriented environment
  • Process mind-set, understanding of core HR and Payroll operational processes
  • Decisiveness, self-motivation and ability to work with minimal supervision
  • Experience of driving strong performance from third-party suppliers & remote teams
  • Ability to prioritise multiple tasks & work to deadlines
  • Comfortable delivering against quantitative and qualitative performance metrics
  • Experience of analysing and improving operational processes in a matrix organisation
  • Proven ability to work professionally & proactively with a remote client base
  • Fluency in Romanian and English, with polite, professional communication skills
  • Ability to anticipate and resolve challenges
  • Strong IT skills including Excel, Word and Oracle
  • Confidentiality & controllership mindset
  • Supportive and enthusiastic team player


Desired Characteristics:

  • Ability to work effectively in a cross-functional, global team environment
  • Previous involvement in HR or Payroll projects in a supporting or leading role


Locations: Romania; Bucharest
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