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Staff Services Engineer

  • GE Digital
  • Experienced
  • Posted 7/26/2017 4:47:15 PM
  • 2938397
  • Job Function: Services
  • Business Segment: Digital Commercial Professional Services & Support
Location(s): United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; San Ramon


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
In this role, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments.

Essential Responsibilities:

You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring peers.

  • Provide expert knowledge and experience to collaborate with the customer to identify
    technical requirements and estimate the technical effort required to implement complex software
    solutions
  • Provide technical support to applications
  • Perform all installation and/or programming tasks related to agreed interface & conversion
    specifications and/or application assignments, including agreed upon system tailoring and
    customizations
  • Collaborate with Project Managers and Services Consultants throughout the project to identify
    and scope applications changes while adhering to the change management process
  • Execute on and serve as technical lead for the implementation of software solutions.
  • Own technical deliverables during the entire lifecycle of the projects.
  • Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and
    functionality to keep projects on track in terms of budget, time, and customer expectations.
  • Effectively leverage product capability, driving standardization, limiting customization, and
    maximizing reuse of content developed for previous solutions.
  • Interact with Product Development Team, Commercial Team, Customers, Solution Providers
    (Partner / Integrators), and other cross-functional teams as required for the solution and implement
    processes to ensure best use of GE Digital products and services.
  • Effectively communicate both verbally and in writing with peers and team members as an
    inclusive team member, supporting pre-sale strategy (as needed) and project execution.
  • Act as a technical leader or mentor on complex, integrated customer implementations, either
    within individual project teams and/or cross-organizationally.
  • Effectively apply GE Digital execution methodology and project standards.
  • Maintain & continuously update technical skills and knowledge.
  • Work independently as well as part of the team.
  • Maintain strong customer relational and communication skills

    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor’s degree and 5+ years of experience in software services, or equivalent (defined as:
    High School Diploma/GED and 7+ years progressive experience in software services).
  • 5+ years’ experience with Windows, .NET, SQL or Oracle databases, Intersystems CachéTM
    Object Script, C++, Java, HL7, Web Services, SOA technologies, or similar programming
    languages/technologies

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for
    employment visas, now or in the future, for this job
  • Must be willing to work out of an office location in Houston, TX, Foxborough, MA, or Woodinville, WA

    Desired Characteristics:
  • Software skills in software analysis, design, methodology, and architecture
  • Experience in software analysis, design, quality assurance, architecture, and Agile
    development methodology
  • Demonstrated ability to learn new software development practices, languages, and tools
  • Experience with enterprise software and large distributed systems
  • Strong spoken and written English language skills
  • Experience with development in an ISO-certified environment
  • Practical experience with web and other technologies such as HTML 5, JavaScript, CSS and
    JQuery
  • 5+ years’ experience in software analysis, design, methodology, development and
    architecture
  • Programming experience in software development with Microsoft Visual Studio / Development
    tools, Eclipse, or C# programming as well as, strong familiarization with Digital Historian.

    Technical Expertise:

  • Applies technical fundamentals in specific projects. Applies architecture development process
    & methods at various stages of the project lifecycle. Applies architecture adoption best practices
    on multiple programs.
  • Possesses proven ability to deploy in both on premise and cloud based environments.
  • Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate
    highly complex scenarios down to actionable items and drive solutions.
  • Coaches others on troubleshooting and problem solving techniques.
  • Ability to communicate product capabilities internally and in customer facing situations.

    Business Acumen:

  • Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth
    project delivery. Maintains high levels of customer satisfaction across all projects. Addresses
    customer concerns quickly and effectively; at times, anticipates customer concerns before they
    become issues.
  • Leverages knowledge of market and customer segment in order to establish further credibility
    in the eyes of the customer.
  • Plans and facilitates collaborative discussions with client and others within GE to identity and
    prioritize client's overall business needs.
  • Understands when and when not to depart from the standard provision of deliverables.
    Implements scalable systems according to governance and standards guidelines/boundaries,
    collaborating with others as necessary.

    Leadership:

  • Helps team members understand their contributions in support of the broader direction.
  • Serves as a mentor to newer team members in support of business goals and objectives and
    product development roadmap
  • Continuously measures the completion rate of personal and team deliverables and compares
    them to the scheduled commitments.
  • Effectively balances different, competing objectives.
  • Engages positively across multiple departments, GE businesses and customers as needed to
    manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.
  • Adjusts information (e.g. level of complexity) and story to align with audience. Produces
    functional area information in sufficient detail for cross-functional teams to utilize, using
    presentation and storytelling concepts.

    Personal Attributes:

  • Engages with product related problems and questions in a disciplined and rigorous manner
  • Persists on completion of endeavors, especially in the face of overwhelming odds and
    setbacks. Pushes self for individual results and others through team spirit.
  • Increases client engagement to further drive the pace and focus required to achieve business
    priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen
    and domain experience to advise the customer on critical success factors for the initiative at hand;
    continuously influences the customer to think ahead on what is needed to acquire, deploy, and
    utilize the solution.

    #DTR

    Locations: United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; San Ramon

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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