Business Segment: Digital Information Technology & Digital Thread
Location(s): United States ; Ohio, Rhode Island, Florida, Georgia; Cincinnati, Atlanta, Alpharetta, Miami, Providance
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: You will be a key player within the Service Management UX development team as part of Core Tech Solutions. If you know ITIL, great! If you don’t, don’t worry, we want you too! You and the team will be responsible for developing cutting edge user experiences within ServiceNow and other technologies. This a technical position with key focus on user experience/interface. You will be an expert in several technologies and be comfortable with Agile development methodology.
Participate in discussions relative to current user experience projects and the future direction of design and user experience
Demonstrate a strong understanding of Agile / Lean UX methodologies
Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
Work with Product Owners/Managers to understand product requirements & vision
Assist in the evaluation of emerging design, technology, industry, and market trends
Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint
Gather and analyze data and develop architectural requirements at project level
Support the development software and data delivery platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses.
Provide 24x7 on call support for Business Critical Incidents as needed
Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in “STEM” Majors (Science, Technology, Engineering, and Math)
A minimum of 5+ years of professional experience
Deep technical knowledge (2+ years) of ServiceNow in a development and/or platform management capacity
Minimum 2 years of proven experience with project management methodologies
Solid understanding of the principles of design thinking, human/computer interaction.
Strong understanding of ITIL and Service Management
Agile Scrum experience a plus
Skilled in standard design & wireframing tools (Adobe CC, OmniGraffle, Sketch), hand drawing and visual communication, time-based and interactive prototyping tools (Hype, Adobe Edge, Keynote).
ServiceNow Certified System Administrator, ITIL Certification or other relevant certifications
Excellent interpersonal and communication skills including the ability to communicate, orally and in writing, technical information to audiences at all levels
Creative, innovative, and flexible, with the ability to remain enthusiastic, while multi-tasking in a fast-paced environment
Comfortable with ambiguity, able to make decisions independently
Demonstrated customer focus, evaluating decisions through the eyes of the customer and partnering with customers to help shape their future initiatives
Locations: United States ; Ohio, Rhode Island, Florida, Georgia; Cincinnati, Atlanta, Alpharetta, Miami, Providance
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