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Services Specialist 2 - Technical Support

  • GE Energy Connections
  • Experienced
  • Posted 1/24/2017 4:16:39 PM
  • 2791334
  • Job Function: Services
  • Business Segment: Energy Connections Grid Solutions
Location(s): Russian Federation ; Moscow

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Project Engineer will be responsible for delivery, implementation, commissioning and support services for major Russian/EE clients focused on DMS (Distribution Management System). Project Engineer will work directly with clients and local partners to archive the best customer satisfaction from GE Energy services.

Essential Responsibilities:
• Provide technical support to all projects on a day-to-day basis
• Liaise with customers either on or off site as necessary
• Analyse and document customer business processes to agree acceptance criteria
• Perform software product configuration and data management
• Perform integration and commissioning, including hardware and software setup
• Perform systems and customer acceptance testing (Factory Acceptance Testing and Site Acceptance Testing)
• Perform onsite upgrades of software products
• Develop project specific documentation
• Deliver training and consultancy
• Support sales with product demonstrations, technical proposals and consultancy

• Bachelor Degree in a relevant subject (Computing, Electrical Engineering, Power Analysis) or relevant experience of working within engineering/technical environment
• Willingness and ability to undertake work on client site both Russia and abroad (ranging from one day visits to 4 weeks plus)
• Passion and drive to ‘get the job done’
• Excellent interpersonal and communication skills with a strong customer focus
• Meeting targets and an ability to work to tight deadlines and cope under pressure
• Working co-operatively with others to achieve a common goal, Good team spirit
• MS Office Application experience
• Essential knowledge of SQL Scripting (ORACLE)
• Essential knowledge of LINUX / Unix scripting and user experience
• Fluent Russian and English languages

Desired Characteristics:
• Experience in customer facing projects
• Programming experience
• Data management experience – data design, migration, engineering, cleansing
• Experience in Energy and Utilities sectors
• Experience in Distribution automation including SCADA and substation automation, Smart Grid, Meters and Home area Networks, Communications/protocols in the electricity industry, security

Locations: Russian Federation ; Moscow

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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