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Client Service Representative

  • GE Capital
  • Experienced
  • Posted 1/24/2017 4:16:42 PM
  • 2793201
  • Job Function: Collections
  • Business Segment: Capital Industrial Finance
Location(s): Hungary ; Budapest


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
To be the first point of contact between GE Industrials and WCS Global Service Operations (GSO). Dedicated to providing first class, pro-active customer support, solving complex issues and assisting with day to day queries from our Industrial partners and internal customers

Essential Responsibilities:

    General


  • Deliver to GE Industrials and GSO by responding to requests meeting or exceeding speed and quality targets.
    Output metrics include:

  • 95% of queries responded on time
  • 90% of queries responded first time right
  • Innovate and simplify current processes using quality tools such as Lean/Fastwork
  • Drive digitization initiatives across the organization while working to remove silos
  • Develop portfolios expertise working across Industrials and sites
  • Engage other WCS/GSO functions where needed to deliver a Customer First mind set


Qualifications/Requirements:

  • Must clearly exhibit and embrace GE Beliefs
  • Highly accurate & meticulous
  • Diligent, focused & able to balance multiple priorities
  • Strong Organization and time management skills. Intuitive & logical thinker
  • Good interpersonal skills to ensure effective collaboration
  • Excellent verbal and written communication skills / Ability to communicate at all levels of the organization
  • Effective follow-up
  • Ability to adjust to changes
  • Proficient in Microsoft Office Suite
  • Strong communication (verbal and written), interpersonal and team building skills
  • Problem-solving ability
  • Ability to work under pressure in a fast paced environment


Desired Characteristics:

  • Bachelor’s Degree
  • Prior experience in a Customer Service role
  • Change management and/or transition experience
  • Ability to work in a matrix environment
  • Ability to help implement strategic initiatives across Operations teams
  • Multilingual- language(s) desired (Dutch, Spanish, Portuguese, Italian, German, and/or French)


Locations: Hungary ; Budapest

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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