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Field Service and Technical Advising Specialist

  • GE Transportation
  • Experienced
  • Posted 7/26/2017 4:42:59 PM
  • 2944853
  • Job Function: Services
  • Business Segment: GET Transportation
Location(s): Egypt; Cairo

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. At GE Transportation, we move the world. We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide.

Role Summary:
The Technical Advisor provides expertise in an advisory capacity to the railroad. In this role, you will utilize your experience or expertise to solve problems, drive process adherence, develop and execute objectives for self and others and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities:
  • Provide clear communication and technical guidance to railroad employees, management, GE employees, including; troubleshooting, material assistance, tooling and / or locomotive status, safety procedures, productivity and process improvements, and contract requirement clarification
  • Coordinate and provide instruction on key programs and procedures related to locomotive maintenance / modifications
  • Develop and maintain strong customer relationships to create repair opportunities in the shop and to gain access to craftsman labor force
  • Train and monitor work activities for safe and efficient locomotive repairs
  • Work as part of a cross functional team, driving a "one team" focus, dedicated to customer success within the shop
  • Ensure compliance with all applicable EHS regulations, OSHA work practices, and industry / site specific work rules
  • Be responsible for all shift performance & execution, customer communications and issue resolution
  • Make risk assessments balancing customer requests with GE requirements
  • Work with various software systems to manage material, labor plans, and other systemic requirements
  • Work with customers externally and internally to identify new opportunities to improve our current processes as well as design and implement progressive management processes and systems based on LEAN and Six Sigma
  • Be responsible for all aspects of warehousing and material management including fulfillment, transactional quality, inventory accuracy, productivity and freight forwarding and implementing materials storage upgrades as necessary
  • Meet inventory targets and operational targets including month-end and quarter close processes for inventory
  • Manage materials fulfillment metrics including timely hardware "roll dates", kit quality and overtime / unapplied time
  • Meet customer schedules effectively though advanced planning and create ability to expedite shipments as required to meet deadlines

  • Bachelor's degree in Engineering (Electrical /Electronics/ Mechanical)
  • At least 2 years of experience in heavy equipment (locomotives / aircraft engines / gas turbines, etc) maintenance and/or troubleshooting
  • Proficiency in MS Office applications
  • Knowledge of English language at least at intermediate level (writing, reading, speaking, listening)
  • Willingness and ability to work various shifts, various days
  • Willingness and ability to work in industrial shop environment

Desired Characteristics:
  • Previous experience in services/maintenance roles at railroad and/or any other heavy equipment (aircraft engine, oil & gas, mining, etc.) industry
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Proven analytical and quality improvement ability

Locations: Egypt; Cairo
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