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Training Services Manager (Digital)

  • GE Digital
  • Experienced
  • Posted 7/26/2017 4:43:33 PM
  • 2943514
  • Job Function: Services
  • Business Segment: Digital Services
Location(s): United Kingdom; London

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.

ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

In this role, you will be part of the ServiceMax team

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Role Summary:
The Senior Digital Training Services Manager is responsible for the consistent development and deployment of technical and solution training for GE Digital/ServiceMax. This position reports to the Global Training Leader and works integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as content developer, project manager, trainer, registrar and administrator.

Essential Responsibilities:
Successful candidates must work cross-functionally with Engineering, Marketing, Sales and Services teams in the delivery of training programs.

  • Design and improve automation/configuration/processes to optimize all phases of ServiceMax from GE Digital training execution
  • Execute commercial processes and operations, including: liaisons with selling organizations on opportunity discovery & pursuit; quote-to-order, inquiry-to-order and order-to-fulfillment functions; vendor payments; venue, instructor and equipment scheduling; etc.
  • Deliver and measure on regional compliance, sales, margin and productivity goals to ensure we exceed business expectations
  • Report to stakeholders and customers to clearly communicate our value
  • Support the growth of the ServiceMax from GE Digital training & services businesses by assisting sales and services teams in understanding the value of our offering and in the generation of quotations
  • Foster and grow solid productive business relationships with our partners
  • Coordinate, develop, maintain and manage classroom simulators & systems to ensure a quality classroom experience for our students

    Basic Qualifications:

    • Bachelor’s Degree from an accredited university or college or equivalent experience
    • Significant work experience
    • Fully competent with Office productivity applications (MS Office, etc.)

    Eligibility Requirements:

    • Legal authorization to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job
    • Must be willing to travel 70%
    • Must be willing to work out of an office located in London

      Desired Characteristics:

      • Experience with or in the field service industry or logistics software is a plus
      • Experience using CRM technology and specifically Salesforce. Salesforce certification as Administrator, Developer, or Consultant is a strong plus
      • Experience with eLearning technology, such as QuickTime, Camtasia, Storyline Articulate, etc.
      • Project management/execution skills
      • Experience in Information Technology or similar field. Comfortable in an IT-rich environment
      • Experience of various learning styles: Visual, Auditory, Kinesthetic
      • Multi-disciplinary approach to content development inclusive of ILT, WBT, and virtualized delivery methods
      • Experience creating nano learning and MOOCs
      • Ability to work in a globally distributed team environment, liaising with on-site teams and customers
      • Ability to quickly learn and adapt to changing technology
      • Ability to work as a team collaborator and independently
      • Ability to multitask and meet deadlines from project team and customers
      • Ability to problem solve and address complex situations
      • Excellent oral and written communication skills
      • Multi-lingual Desired: Must be fluent (oral and written) in English. Additionally, fluent in additional languages such as Spanish, French, German, and/or Italian
      • Must have a valid passport and ability to travel internationally
      • Candidates must submit a portfolio with their resume to include training guides, manuals, presentations and/or videos

      Technical Expertise:

      • Demonstrates ability to work in high pressure situations and troubleshooting with customers to resolve technical issues
      • Demonstrated experience in fast paced and dynamically changing projects/environment
      • Understand the ServiceMax application and help customers use it in the most effective manner possible
      • Experience with consulting business practices including billable hours, upselling, and utilization
      • Designs, develops and delivers instructional material for customer and employee training courses that support company products, processes and best practices
      • Develops independently entry level and advanced level courses for both internal and external audiences
      • Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills
      • Able to utilize multimedia technology and authoring tools
      • Demonstrates familiarity with industry standards for technical documentation and online help. Knowledge and some training in prevalent authoring tools, accepted style guides, and different types of documentation. Understands flow of information, clarity and ease-of-use from a customer standpoint
      • Able to follow prescribed guidelines, protocol, procedures; Can identify gaps or exceptions to procedures and knows when to escalate issues


      Locations: United Kingdom; London

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