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Service Commercial Analyst

  • GE Healthcare
  • Experienced
  • Posted 7/26/2017 4:46:56 PM
  • 2936870
  • Job Function: Sales
  • Business Segment: Healthcare Latin America
Location(s): Colombia; Bogota

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Ensure quotation process execution, order entry for equipment upgrades. Ensure quotation/prospective order data quality and integrity before customer quotes/orders are entered into the system. Act as liaison/partner with Sales, Service, Functional Areas and Customers to meet commitments and resolve issues.

Essential Responsibilities:
  • Responsible for driving the overall execution of the GEHC customer quoting
  • May include facilitating customer and opportunity creation in customer/order tracking databases
  • Follow up the quotes that have been approved to ensure since order process until rev rec
  • Act as key contact and liaison for internal (Sales, Service Delivery, Legal, Marketing, Finance, Engineering, Logistics, etc.) and corresponding external customers (direct and/or dealers) to ensure on time, high quality quote processing/order fulfillment, contemporary processing of customer related work and customer satisfaction and work closely with all functional areas to resolve technical and process-related issues
  • Follow up in process of invoiced, import, nationalization and support the bidding process to service sales
  • Ensure all raised quality and customer complaint issues are handled through the proper quality processes and channels
  • Effectively manage and prioritize various projects with minimal supervision
Quality Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as the person applies to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as required
  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
  • Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs

Required Qualifications:
  • Graduated in area related to Business
  • Proficiency in computer skills in Microsoft Office Suite products
  • Ability to communicate using English
  • Strong focus on customer care and satisfaction
  • Demonstrated ability to work under pressure and to meet deadlines and commitments

Desired Characteristics:
Preferred Qualifications:
  • Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it
  • Excellent interpersonal skills - strong verbal and written communication skills
  • Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail
  • Adaptable to multiple requests and daily changes
  • Ability to interact effectively with all levels of a matrix organization, both internally and with external customers
  • Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
  • Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs
  • High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
  • Experience with quotation

Locations: Colombia; Bogota
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