About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: CoreTech Solutions – Digital Workplace Support & Services – Premium: is looking for a Premium Support Engineer who is highly motivated, energetic, comfortable with technology and a client service professional. As a member of the Premium Team, the candidate would be responsible for: client assets (PC, mobile, etc.), site-wide audio visual equipment and user experience/interaction. The PSE will also focus on new technology deployment, service delivery management, and customer support.
Essential Responsibilities: •
Ability to lead current and evolving initiatives and cross-functional projects related to technology and support; being adaptable to change
Lead Premium end-user services / L2 desk side support across the site, acting as an escalation point for service issues and managing 3rd-party service providers to ensure business needs are being met
Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
Partner with DWSS and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution
Ensure all business policies and standards related to client services, IT security and compliance are being met
Ability to partner and develop strong ties with teams within the DWSS organization to eliminate the silo approach and develop synergies to achieve the organization’s mission
Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
Ability to communicate technical information to audiences at all levels of the organization
Leverage geographically diverse team of employees, consulting resources, and members of matrix organizations to accomplish goals
Be available during off hours to handle urgent issues that may arise
Be able to fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis
Minimum 3 years of experience with client (PC) technologies and support services.
Minimum 3 years of experience with supporting Corporate Executives.
Proven leadership and ability to adapt responsibilities based upon strategic business needs
Desired Characteristics: •
Must submit your application for employment through COS (Internal Candidates) or GECareers.com (External Candidates) to be considered for this opening.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be 18 years of age or older.
Must be willing to travel when needed.
GE will only employ those who are legally authorized to work in France for this opening. We will not sponsor individuals for employment visas, now or in the future, for this role.
Any offer of employment is conditioned upon the successful completion of a background investigation
Relocation could potentially be partially considered
Effective communication and customer service skills
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
Ability to manage time effectively, set priorities appropriately, operates with minimal supervision, and maintain professional demeanor under stress
Bachelor's Degree in an Information technology or related field, OR minimum 5 years of hands-on experience in PC technology services and support
Ability to anticipate, identify, and resolve problems; in complex, difficult, or stressful situations
Ability to deliver results in a rapidly changing dynamic environment
Working knowledge of varied presentation tools (audio/video, Telepresence)
Ability to manage multiple projects / priorities simultaneously
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience, and / or industry activities
Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
Strong analytical skills - strong problem solving skills; communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and applies necessary skills to remediate
Change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways
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