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Customer Support Engineer

  • GE Energy Connections
  • Experienced
  • Posted 1/23/2017 8:04:41 PM
  • 2723820
  • Job Function: Services
  • Business Segment: Energy Connections Grid Solutions
Location(s): United Kingdom ; Livingston

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

Grid Solutions equips 90% of power utilities worldwide to bring power reliably and efficiently from the point of generation to end power consumers. With over 200 years combined experience in providing advanced energy solutions, our products and services enable more resilient, efficient and reliable power systems. For more information, visit

GE is diversity. We aim to employ the worlds’ brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Role Summary:
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The critical objectives within the Advanced Distributed Management Systems (ADMS) Customer Support department are to deliver first-class support to our customers and maintain maximum uptime for each system. Typical problems range from resolving database space issues to identifying code problems within our in-house software products.

Essential Responsibilities:

• Respond, investigate and resolve 1st line customer support requests.
• Investigate, own and resolve issues as part of a specialized 2nd line team.
• Offsite visits to customer sites to investigate, coordinate and resolve open issues.
• Management and escalation of high priority issues.
• Out of hours support duties.
• Software upgrades, installations and health-checks.


• Degree/HND level in Computing, Software Engineering or Electrical/Electronic Engineering or equivalent knowledge and experience.
• And/ or proven years of experience working within an IT Support environment.
• ITIL Foundation
• Proven competence and specialization to troubleshoot issues in at least 2 of the following domains :
- Linux Operating Systems.
- Oracle, SQL or equivalent databases.
- Networking and Firewalls.
• Proven basic level of competence with Microsoft Operating Systems and the other non-specialized domains listed above.
• Ability to transfer problem solving knowledge, with respect to the GE ADMS applications.

Essential Personal Skills
• Excellent interpersonal and communication skills with a strong customer focus.
• Team player, willingness to work as part of a team.
• Willingness to learn new technologies – steep initial learning curve.
• Meeting targets, ability to work to tight deadlines and adapt to moving priorities.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance

Desired Characteristics:

• Previous experience within a software development environment.
• Knowledge of the energy and utilities sectors.

Locations: United Kingdom ; Livingston

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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