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Software Support Engineer - GIS Asset Management

  • GE Power
  • Experienced
  • Posted 1/24/2017 12:03:21 PM
  • 2726867
  • Job Function: Engineering/Technology
  • Business Segment: Power Grid Solutions
Location(s): Romania; Bucharest

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Asset Management platform – critical IT systems –near real-time applications.

If you enjoy challenging though problems, delivering thoughtful solutions and learning every single day, you may be a good candidate to join our team.
The projects are executed within an international environment involving software development and implementation held in multi-sites and multi-countries. Hence both technical skills and interpersonal (communication both in oral and written form, self-organization, reporting, autonomy, decision making, English) are of utmost importance.

Role Summary:
Key to this role is the responsibility to implement GE Software Solution related deployments for utility customers.
This role will use a blend of development, solution architecture, and even technical leadership skills depending on the targeted position level.
Asset Management platform – critical IT systems –near real-time applications.
Act as software engineer for Asset Management projects including GIS, Mobile, and OMS

Essential Responsibilities:
A. Application Technical Support
  • Troubleshoot complex Smallworld custom application technical issues reported by
    customers via GE support or services channels.
  • Contribute technical and problem-solving expertise to ad hoc teams for resolution of
    customer escalations
  • Assist front-line Support and Engineering with recreation of complex/subtle/elusive
    technical issues on custom applications
  • Provide expert advice/consultancy to customers and mentoring to colleagues
  • Maintain expertise with custom features, supported platforms and common configurations
    in one or more technology areas and have broad knowledge of the entire product line
  • Effective communication with customers and colleagues in Support/Services
    Contributing to wider Services project work when appropriate, such as testing activities
    as part of knowledge transfer
B. Application Maintenance (build, maintain, release)
  • Create Application Development and Test Environments for the long-term support and
    release of the Application
  • The build environment owner is responsible for enforcing the process whereby any future
    change is controlled and released to the customer.
  • Maintain a version of the build environment which is accessible to stakeholders (GE
    support channels, engineers, 3rd Party Suppliers).
  • Creation of Application Service Packs, deployment to Live Environment plus associated
    release documentation and localisation requirements.
  • Management and triage of application defect records in a defect tracking system.
  • Defect resolution (defect fixes) within the application in the form of new Service Packs or,
    for high priority issues, hot-fixes
    Application Release Management - creation of Application Service Packs, integration,
    regression and release testing ready for Live System.
  • Maintaining Application specific documentation

  • Bachelor's degree or equivalent in Geography, Computer Science, Information Systems, Engineering.
  • Fluent in English
  • 2+ years of experience in a support or projects role
    Software development skills
  • Strong knowledge & experience with GIS (GeoSpatial and Mobile solutions)
  • Ability to work effectively in a team environment.
  • Experience of Citrix, VMware, Cloud technologies
  • Experience of HTML5, JavaScript, Web technologies
  • Good written and verbal communication skills
  • Proven ability for troubleshooting and problem solving complex issues
  • Ability to demonstrate skills in a complex source code management and defect tracking
  • Ability and willingness to travel

Desired Characteristics:
  • Knowledge of the GE Asset and/or Outage Management software, or related GIS/OMS and/or object-oriented design and programming education/experience are a big plus
  • Magik development, XML scripting (to support UI
    developments) and Datamodelling (preferably using the Smallworld CASE tool) for
    data model extensions are also highly desirable
  • Experience
    with requisite Smallworld applications (such as, Core Spatial Technology,
    Office Suites, Network Inventory, Field Force Automation, etc).

Locations: Romania; Bucharest

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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