Senior Service Manager

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com

Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Senior Service Manager will demonstrate accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Essential Responsibilities:
As the Senior Service Manager, you will:

• Participate in development and lead the execution of the Services growth strategy
• Be responsible for building strong long-term relationships with specific customers within the region
• Lead complete field resource management efforts
• Support all O&M operational processes
• Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
• Provide the operational leadership needed to drive profitable service growth
• Be responsible for overall business management duties for assigned Field Service Engineers
• Provide accurate and timely information to assigned personnel regarding salary planning,performance appraisals, career coaching and disciplinary action as required
• Lead efforts to ensure customer service excellence for assigned customers
• Collaborate with Service Engineering to accomplish safe & effective support of region customer service objectives
• Manage cost control, quality, and operations-oriented customer communications
• Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
• Participate and lead business Six Sigma process
• Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings
• Ability to travel as required
• Perform collateral duties as assigned to meet business needs as they relate to EHS (Environmental Health & Safety), Quality, Integrity, etc.

Qualifications/Requirements:

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 10 years of industry work experience)
• Minimum of 5 years of experience in field services, including minimum of 3 years experience in a management role

ELIGIBILITY REQUIREMENTS:

• Ability and willingness to travel within assigned region 50% of the time

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics:

• Bachelor’s Degree in Engineering or physical science
• Six Sigma training or equivalent Quality training
• Strong business acumen and commercial savvy
• Ability to manage effectively in a dynamic and fast-paced environment
• Strong customer service mindset
• Effective team contributor and member
• Ability to energize teams through inclusiveness and connection with people
• Working knowledge of contract terms and conditions
• Familiarity with project labor and material quoting tools
• Ability to build trust by respecting the ideas and contributions of everyone
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

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Locations: United States; Maryland; Hanover

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.