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Lead Services Specialist 2 - On Site Services

  • GE Aviation
  • Experienced
  • Posted 10/27/2017 11:10:26 AM
  • 2983399
  • Job Function: Services
  • Business Segment: Aviation Business & General Aviation & Integrated Systems
Location(s): India; Hyderabad

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Customer Support Engineer (CPE) will be responsible for Spicejet – Q400 program management In addition, the role will also include responsibility for the Propeller shop based at Hyderabad Airport.

Essential Responsibilities:
Program management responsibilities inclusive of: Managing customer expectation and contract requirements
Track customer fleet reliability and performance
Manage Spicejet/Dowty Propeller workshop

Perform certification release for equipment maintained.
Perform OJT – On Job Training- in accordance with technical instructions.
Perform classroom training with technical instructions.
Provide general technical direction and assistance to the customer in the operation,
Maintenance, repair, logistic support, and installation of GE products
Provide maintenance data interpretation and technical instruction
Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide communication to Product team, supply chain and commercial team regarding all program activities and problems through regular, timely reports
Responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assist and ensure parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Review effectiveness of maintenance actions in order to identify training needs

Perform on-site propeller maintenance inclusive of: repairs, modification, installation and preventative maintenance. Work scope includes both On Wing and Off Wing repairs.
Work scope includes:
Full strip and rebuild of Propeller units to individual piece part
Production Acceptance testing of repaired propeller units
Static Balance of Propeller Units
Propeller blade repairs (Composite repairs and metallic repairs)
Advising/Training on Wing maintainance and repairing propeller systems
Full certification release of maintained equipment
Completion of associated documentation (Fault reports, Log books)
Maintenance and calibration support of Ground Support Equipment
Non Destructive testing for inspection purposes- Metallic and composite parts

Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship
Must have a minimum of 4 years of experience in a field service or maintenance position

Desired Characteristics:
Bachelor’s Degree in Engineering
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Ability to interface at all levels of the organization, both internally and externally
Capable of managing multiple and varied tasks

Locations: India; Hyderabad

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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