Location(s): United States ; Ohio, South Carolina; Greenville, Cincinnati
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Sr Application Operations Engineer has responsibility for day-to-day operational execution of Power PLM application to deliver a seamless PLM experience to Power engineering users. We are seeking an experienced individual to join our operations organization to support a complex enterprise PLM platform deployed for GE Power users.
Own the overall support process and provide technical expertise to support large scale enterprise Power PLM application developed using Dassault’s 3DExperience suite
Own and be accountable for Application and platform SLA’s against operational commitments, effectively balancing different, competing objectives
Identify systemic application issues, perform root cause analysis, apply corrective and preventive actions
Lead application monitoring and P&A reporting leveraging a consistent tool and approach across other similar applications in the portfolio
Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Lead complex, multi-disciplinary teams in resolution of high profile outages / application incidents leveraging contingent worker support team, internal supporting organizations and Application & Infrastructure Operations coworkers when appropriate
Lead and is accountable for pertinent contingent workers access and work prioritization
Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
Actively drive prioritization of items and help form the team and schedule to meet business needs
Proactively identify and remove obstacles or barriers on behalf of the team
Beyond driving day-to-day operational tempos and rigor, contribute to strategic business rhythms including Application Architecture and Roadmaps for the coming year
Create a culture of customer focus and high performance to solve complex application problems drive innovative solutions through continuous customer engagement
Align with organization’s strategy and closely engage with business stakeholders to ensure our organization delivers value to the customers and maintains the appropriate level of competency
Demonstrate skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
Provide extended hours support when needed
Bachelor's Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
Minimum of 5 years of experience in application support, development or architecture
Hands-on experience in ENOVIA 3DExperience product
Hands-on experience in Java technologies
Working knowledge of application servers, database, Unix/Linux
Able to understand and translate business discussions into technical impact and solution
Proven analytical and problem resolution skills
Energetic and self-motivated individual with ability to work effectively and cooperatively in a complex organization
Demonstrated leadership skills
Strong oral and written communication skills
Strong interpersonal skills
Quality and cost driven
Proactive responsible individual, able to set own action plans
Ability to influence and build consensus with other IT teams and leadership
Ability to work under pressure
Be comfortable with change and actively driving improvements
Experience in Agile methodology is a plus
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Locations: United States ; Ohio, South Carolina; Greenville, Cincinnati
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