Location(s): United States; Florida, Illinois, New York, Oregon, Texas; Plano, Portland, Other
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Field Service Engineer will be responsible for reviewing, analyzing, evaluating and troubleshooting power systems within telecommunications, datacenter, healthcare and other applications that require critical power infrastructure. You will rely on experience and judgment to plan and accomplish goals, complete tasks, and solve key customer issues in a timely manner.
Essential Responsibilities: As the Field Service Engineer, you will:
Consult with the customers, installation staff and team to determine the hardware, systems, and cabling requirements associated with projects and or customer issues
Be on call 24 x 7 x 365 for emergency repairs and/or technical support
Evaluate and recommend corrective process plans as well as other services to maintain top quality customer service and expected results
Configure, perform problem diagnosis, and recommend solutions for critical issues
Install, upgrade, and maintain DC (Direct Current) and AC (Alternating Current) Power systems as needed, including the battery plant
Maintain ongoing phone support and customer service objectives
Maintain customer relations through issue management
Be responsible for data entry and maintenance of critical information systems & tool
Orchestrate dispatch of parts and services as needed
Be a technical expert on the products and ability to make timely decisions on repair and customer issues
Provide support for internal quality information feedback loop
Provide user support including problem diagnosis and resolutions in all the above areas
Maintain and detail technical documentation including manuals, processes, field service reports, and method of procedures
Be responsible for in field repair of systems and/or technical assistance
Perform collateral duties as assigned to meet business needs as they relate to EHS (Environmental Health & Safety), Quality, Integrity, etc.
Bachelor’s Degree in Electrical / Electro-Mechanical Engineering (OR a High School Diploma / GED with a minimum of 4 years of power systems experience in testing, commissioning, diagnosing, troubleshooting, repairing and installing)
Minimum of 5 years of experience working in the power systems industry as it relates to testing, commissioning, diagnosing, troubleshooting, repairing, and installing critical power systems
Ability and willingness to travel 100% of the time domestically & internationally for extended periods of time
Ability and willingness to lift a minimum of 50 lbs
Bachelor’s Degree in Engineering / Electronics
Knowledge of AC and/or DC Power Engineering and grounding rules
Experience working with Critical power industry on UPS and/or DC Systems
Advanced knowledge of AC and DC power systems equipment and hardware
Strong working knowledge of Power electronics / Digital / Analog circuits and associated test equipment
Ability to efficiently work from engineering prints / schematics and parts lists
Ability to troubleshoot products / equipment to component level and recommend corrective actions as necessary
Be a strong self-motivator and be able to work long hours independently as needed
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Locations: United States; Florida, Illinois, New York, Oregon, Texas; Plano, Portland, Other
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