About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.
ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!
Role Summary: The Partner Success Architect is responsible for mentoring, managing and supporting third-party system integrators as they sell and implement the ServiceMax solution for our mutual customer. You will support partners before and during projects with the objectives of improving the knowledge of individual partner consultants, improving the quality of the partners’ overall implementation success and creating a relationship with our partners that will allow them to grow alongside ServiceMax.
Essential Responsibilities: In this role, you will:
Train and mentor partner project teams in:
deployment of the entire ServiceMax Solution Suite
proper use of ServiceMax 3iAdvantage Methodology and related tools
providing best practice guidance to customers including core field service processes
Support Expert Services engagements by actively supporting partner project teams, to develop and/or review:
Facilitate or support a partner’s management team:
as they on-board as new alliance members o on-going through various communication channels
Liaise with other functional groups within ServiceMax – including (but not limited to) Professional Services, Alliances, Training & Education, Customer Support, Product Management and Engineering
Support partners during their sales cycles; including product demonstrations, estimation of effort and the development of statements of work (SOW) and change orders.
Bachelor’s Degree in business, science, engineering, technology or related discipline
Strong consulting experience implementing one or more Customer Relationship Management Solutions such as salesforce.com, SAP, or Siebel
Legal authorization to work in the Japan is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 50% of time, including international travel
Must be willing to work out of an office located in Tokyo or from a home office
Desired Characteristics: The successful candidate must be able to build strong relationships with partners and be effective at communicating verbally and in writing. He/she must have a passion for helping customers find creative ways to more effectively run their services businesses.
Salesforce.com implementation experience including Service Cloud, force.com, Visualforce and Apex solution design
Experience working in a pre-sales capacity or environment
Salesforce Platform App Builder (previously Salesforce Developer) and Salesforce Service Cloud Consultant Certifications are strongly recommended, the former would ultimately be a condition of employment
Demonstrated leadership and influence skills with customers and peers
Excellent oral and written communication skills
Ability to work in a globally distributed team environment, liaising with on-site teams
Ability to manage multiple, competing priorities and projects
Results driven attitude in a fast paced environment Commitment to quality and customer satisfaction
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