About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Are you pro-active and a great communicator? As an Associate Project Manager, you are responsible for the delivery of all incoming orders starting from order entry to delivery and final acceptance. You are responsible for acting as the main point of contact for customer orders. Your main goal is on time delivery of both local and global orders and the escalation of unresolved situations and/or related issues to ensure optimum customer satisfaction.
Essential Responsibilities: You will have wing-to-wing ownership and responsibility from start to finish of customer orders. Our aim is to ensure effective communication with customers, sales, supply chain, technology and finance throughout the process. Your key responsibility is to manage a group of small to medium projects and this includes:
Order Entry in the ERP System and order management to be delivered as required.
Setup and maintain orders as projects in ERP system
Creation of order confirmations and releasing of commercial invoices
Pro-active and timely Order Backlog Management.
Establishing and maintaining effective communication with appropriate individuals throughout the process such as Logistics, supply chain, technology, finance and sales teams.
Coordinate & Follow up Shipment and installation to ensure Revenue collection occurs on time.
Organize various meetings with internal and external stakeholders to coordinate and follow up with other departments and get their input to the project and ensure a smooth transfer of project deliverables..
Function as main point of contact for customer orders during OTR
Provide excellent customer service for customers, both internal and external
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Ensuring compliance of order entry with internal procedures
Examination and processing of letters of credit in close contact with the responsible banks
Managing dispute cases, such as incorrect invoices, delivery delay and lack of order confirmations
Participate in design of project management processes and reporting tools.
Use and maintain the project management and reporting tools used for tracking on-time delivery and management of project issues.
Immediately report all potential risks, operational failures, time constraint problems and extraordinary events that will negatively impact the project to the supervisor
Analyse assigned projects, identify and manage risks during OTR phase.
Ensure the above responsibilities are implemented in accordance with GEIT’s standard operating procedures and ensure compliance to GEIT quality management system
Bachelor's degree in Engineering, Business or equivalent from an accredited university or equivalent
Combination of commercial and technical skills are an advantage
Several years experience in order processing and project management
Very good language skills in German and English (verbal and written)
Proficient with Microsoft Suite, including: Work, Excel, PowerPoint, and Outlook
Experience with ERP system such as SAP
Excellent interpersonal, relationship building and communication (written and verbal) skills
Independent and responsible work is expected
High capacity for teamwork
Strong customer orientation
High level of motivation and ability to work under pressure against tight deadlines, while maintaining a high degree of quality and accuracy.
Well organized and ability to work with minimal supervision and oversight
Knowledge of project management tools and processes
Strong analytical, problem solving, facilitation, organization, and planning skills.
Demonstrated ability to proficiently handle and own high-profile escalated situations
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