About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Technical: Maintains all models specific to a modality in the assigned area
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers->LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Productivity: Responsible for Warranty and Preventive maintenance contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modifications and Preventive maintenance inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multi functional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Insure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualified to Degree level or equivalent
Technical analytical skills
Experience in Field Services
Comprehensive knowledge of a specific modality or multi-modalities
Knowledge in od imaging systems can be an advantage
Knowledge in our or more Digital Imaging modalities can be an advantage
Willing to work for several modalities
Sought by others for guidance and advice
Fluent Dutch is required as well as English to communicate with online center and having the ability to read service- and user manuals and instructions
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively together with our call center
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
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