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Field Engineer X-Ray - CT

  • GE Healthcare
  • Experienced
  • Posted 10/27/2017 12:07:24 PM
  • 2986715
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Netherlands; Hoevelaken


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GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Healthcare provides transformational medical
technologies and services to meet the demand for increased access, enhanced quality and more affordable
healthcare around the world. GE works on things that matter - great people and technologies taking on tough
challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,
biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps
medical professionals deliver great healthcare to their patients.


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Role Summary:
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

Essential Responsibilities:

  • Technical: Maintains all models specific to a modality in the assigned area
  • Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers->LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
  • Productivity: Responsible for Warranty and Preventive maintenance contract cost control
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modifications and Preventive maintenance inspections documentation for assigned accounts
  • Installation: Plays a leading role in complex and multi functional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization
  • Insure timely dispatch closure
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible


Qualifications/Requirements:
  • Qualified to Degree level or equivalent
  • Technical analytical skills
  • Experience in Field Services
  • Comprehensive knowledge of a specific modality or multi-modalities
  • Knowledge in od imaging systems can be an advantage
  • Knowledge in our or more Digital Imaging modalities can be an advantage
  • Willing to work for several modalities
  • Sought by others for guidance and advice
  • Fluent Dutch is required as well as English to communicate with online center and having the ability to read service- and user manuals and instructions
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation
  • Plans and organizes work effectively together with our call center
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs


Locations: Netherlands; Hoevelaken

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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