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Service Engineer

  • GE Healthcare
  • Experienced
  • Posted 10/27/2017 12:08:20 PM
  • 2977016
  • Job Function: Engineering/Technology
  • Business Segment: Healthcare Clinical Care Solutions
Location(s): China; JiangSu; Wuxi


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
All activities relating to enhancing services technology integrating design, customer data, or capturing product reliability and other performance parameters. Positions requiring understanding of a concepts, methods and procedures (technical Bachelor’s Degree).

Essential Responsibilities:
Roles responsible for developing Service design concepts based on user needs, and define allocation to subsystems based on refinement of the design concept with SME in subsystems. Individuals in these roles perform detailed trade studies to define the specifications for features or components.  They perform CTQ and requirements flow down, document their designs, and perform challenging verification of their designs.  In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance.  They understand the service vision and process and can ensure service goals for a product or business are met. Expected to resolve problems through the application of acquired expertise guided by precedent. Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues. Communicates with direct team and supervisor. Presents to internal teams on metrics, project status and research.

Qualifications/Requirements:
BS Degree in Computer Science, Mechanical, Electrical or Biomedical Engineering.
3+years working experience in engineering, customer service engineering experience is preferred
Excellent communication and collaboration skill
Good team work
Customer oriented
Good English for both oral and written

Locations: China; JiangSu; Wuxi

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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